09-12-2009 9:07 AM
09-12-2009 9:48 AM
09-15-2009 8:36 PM
10-27-2009 8:27 AM
10-27-2009 10:24 AM
I did not WANT a new password, and I didn't WANT my 2 separate mail boxes combined - and I'm not going to call that HELP number where I have to listen to recordings of your "services" while I wait for a human on the other side of the world to mess up things even worse than they are. Sunday, I called that number to find out why my mail was not being delivered to my Microsoft Outlook mailbox. The person in India had me reconfigure some of my settings, but that didn't work - then he began telling me what I did not "understand"... That didn't help restore my service either... He transferred me to a Tech-2 agent in Dallas - who walked me through the procedure to change my Password. Now I find, I am stuck with an entirely different mail page and settings - I no longer have a separate "anonymous" mailbox on Yahoo - My given name appears for junkmailers, Nigerians, mail-order clerks, and Joe-Schmoes from internet forums (who want to get to know me better and can look up my local address & phone number)... Your techs did not restore the service that was down, but closed my access to Outlook unless I change the log-in to match my junk-mail box on Yahoo. What's more - they removed my contacts list & address book from my Yahoo box. And ANOTHER thing - I can no longer just click on Yahoo "mail" to get into that box - I have to follow your cutesy little maze, going into my att account, and hunt for the link that will direct me to one mailbox or the other... And I don't appreciate the gratuitous att bar that appears with additional junk whenever I turn on my computer. I will opt out of your intrusive Non-service as soon as my contract for the ATT "bundle" expires. It's worse than letting children rifle through my personal stuff in my home or office....
10-27-2009 5:56 PM
05-29-2010 7:14 AM
I have the exact same problem. Two sundays ago i was checking my email and they were gone. I am talking to a tech support representative from the email company to see if they know what happened or where i can find my lost emails.
07-08-2010 11:53 PM
Have no clues to offer since I am in exactly the same predicament. It's NOT NEW, has happened several times and as is indicated in some of the other statements, I've not even gotten a response to 2 emails I've sent regarding the problem. I've used Yahoo mail with both SBC and now ATT and am very comfortable with it outside of this problem. Support like this is likely to drive me away.
07-09-2010 11:54 AM
If your previous mails are not available in the AT&T web mail's Inbox and also not available in the trash folder, please, check if you have any other folder in your AT&T web mail and if the previous mails have been moved in that folder or not.
If mails are not available in any of the folder, possibly you have an email client and your email account is configured in any of your email client (Microsoft Outlook 98/2000/2002/2003, Outlook Express, IncrediMail 618 and higher, Eudora 5.1 and higher) and the option in your email client to save your mails on the server (AT&T web mail) is not selected. Hence, all the mails have been moved from your AT&T server (AT&T Yahoo! web mail) to your email client.
I would suggest you to select the option on your email client to 'leave a copy of message on the server'.
To select 'Leave a copy of message on the server', please, follow the steps available in the link mentioned below accordingly.
If none of the reason is effecting the issue that you are experiencing or if the issue persist after trying all the suggestions mentioned above, I would like to inform you that this issue will be best resolved by contacting AT&T technical voice help desk at 1-877-722-3755 (open 24/7)and ask for tier 2 support.They will help you and troubleshoot according to their recommendation.
07-17-2010 11:58 AM
Thanks Penny really good to get a response to my problem. I use Mac Mail and as far as I can tell I HAD asked that the emails be saved, but I'll go back over it. By the way, has not happened in recent days.
AGAIN - THANKS
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