Resetting account requires last digits of number on bill and bill cannot be accessed because it is online! I want to see my recent bill but cannot recall how to access it online - using paperless billing and trying to be a good citizen. Guess what? Unless its a week day you cannot do that! No live person works in the billing office anywhere in the entire world on a weekend!!! SO my bill is totally inaccessible until Monday. Why is that? I will be going back to paper billing or removing ATT internet and phone altogether.