12-26-2009 11:32 AM
04-08-2010 11:17 AM
04-08-2010 11:21 AM
04-09-2010 7:51 AM
04-09-2010 8:44 PM
04-11-2010 1:55 AM
04-21-2010 7:43 AM
The madness continues!
Today I get an e-mail from ATT/Covad letting me know that "MY REQUEST" to cancel my DSL service will end my service as of midnight 4/24 ... unless I contact them to continue my service.
I was dropped by ATT DSL almost two months ago at the beginning of the e-mail porting fiasco. Lost my webpages and DSL within 12 hours of porting my e-mail address to the ATT Yahoo branded freemail. No notice ... and not even a record that I had been a customer when I called the 800#
NOW ... Covad's letting my know that I canceled my service and can reinstate if I over-ride my cancellation by contacting ATT DSL services or the 800 Customer Service #.
I think I'll call the 800 # ... and hear yet again "I'm sorry sir, you're not an ATT DSL Customer."
At least they have that part right.
Since I posted last I've disconnected from ATT land lines, an ATT branded credit card, and of course, any ATT branded internet service. Also, all ATT branded telephone products have been removed from my home and replaced with non-ATT brands.
Life without ATT has faster ISP speeds, less overall cost, telephone service that's equally as good ... and ... satisfactory customer service.
04-22-2010 2:39 AM
09-30-2010 10:46 AM
A quick update ... since this AT&T Customer Service disaster just doesn't want to pass quitely into the night.
After the DSL debacle I decided to disconnect from AT&T completely.
AT&T branded products went into the trash and I canceled my AT&T landline/local/longdistance serivce ... that would be very early in MARCH 2010.
I thought I was done.
Here's the deal ... they can't even get a termination of service requested by the Customer handled correctly! They transfered my # to the new service provider, sure. But I've gotten billed every month through August. I have "confirmation codes" from 800/877 calls, I have promises ... and in July I started to have robotic collection calls and threats to disconnect my service if I didn't pay my bill. Three weeks ago I got a letter from a Collection unit at AT&T and it wasn't until then that I had a phone # that appears to have rung somewhere in the USA. The AT&T collection agent listened politely to my recounting of the situation and when I offered the latest of my "confirmation codes" she was quiet for a moment and then gasped.
Three poeple got on the line as I walked through the situation and the contacts (that took nearly 20 minutes). All were in agreement that I had canceled as of early March, but there was some disagreement about when the billing should have actually stopped ... unbelieveable .... I don't care when they thought it should have stopped .. I care about it having been stopped at the end of the billing period in which I disconnected.
I have a new promise ... a new phone number to call ... and I can't wait to open today's mail, which would be the regular date for receipt of the monthly bogus billings.
Here's a global company who can bill my account instantaneously for a call I make, but can't adjust their billing system in the same 6 months!
And the salt in the wound is that every call ends with the same script being read to me ..."Thank you for being an AT&T customer. My goal is to be sure you are a satisfied customer. Have I done that for your today?"
I'm telling everyone ... in every venue I have voice ... hang up on AT&T until they figure out how to deliver Customer Serivce in a way that actually makes a customer feel welcomed, important and appreciated.