AT&T sent me cheap dsl modem.

AT&T sent me cheap dsl modem.

I order ATT internet package with modem.  Before placing order, i was told by ATT agent that they will send me a 2WIRE modem ($62.05 + $12.95 S/H) but they sent me a cheap Westel modem 6100 instead.  I know i will get a rebate for the modem price later but it is a waste of meny (tax, S/H, waiing for rebate) because it doesn't meet my need so i am not going to use it.   I tried to call the order desk but unable to get to them yet.

Hope someone here has good advice for me to handle this problem.  Thanks in advance.

 

I still have a not too old 2WIRE modem with built-in wireless gateway.

Message 1 of 2 (1,047 Views)
Former Moderator

Re: AT&T sent me cheap dsl modem.

Please contact the order department at 1-877-722-3755 between 8am to 6pm Monday through Friday. They will be able to help you with this issue.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Message 2 of 2 (1,047 Views)