AT&T's "Customer Service" leaves MUCH to be desired
Why does it take (at this point) over 2 weeks for a company as big as AT&T to get a DSL line up? They have promised to have a tech out on 3 occasions in the last week and have yet to actually send someone out. In my profession, I have dealt with technical services and support groups for nearly 30 years and this is, BY FAR, the worst service/support I have experienced. I find it ironic that the "A" in AT&T stands for "Amercian", yet on 12 of the last 15 calls I've been connected to a representative in India. Here's an example of unacceptable customer service AT&T: when you promise a tech out to inspect (and hopefully repair) a line 3 times and all 3 times are a no show, that would be classified as "customer disservice". When you can't connect an English speaking customer to an English speaking representative, that is also "customer disservice". You're not exactly providing phone/DSL service out of the goodness of your heart--you're charging a premium for it. You need to start providing your customers with the service for which they pay. When you commit something to a customer, show some integrity and honor the commitment; otherwise, do the decent thing and drop the "A" from AT&T.