AT&T and Yahoo Merger problems

Contributor

AT&T and Yahoo Merger problems

I have had AT&T for my internet provider for 11 years. Ever since the merger of AT&T and YAHOO, I have had problems, it is very SLOW. Clicking on a email takes forever, forwarding a email or evern replying is very agrivating on the slowness. Then sometimes I have to type in the encrypted code which is not easily readable. I am very aggravated and am considering switching to Comcast. Is anyone having problems since this merger??
Message 1 of 27 (3,270 Views)
Tutor

Re: AT&T and Yahoo Merger problems

How does AT&T offer a service with no technical support?  I am on my 4th customer service number with nobody that knows email.

Message 16 of 27 (2,768 Views)
Tutor

Re: AT&T and Yahoo Merger problems

I am now talking to the high speed DSL help desk that knows nothing about email.  Does anybody know who physically administors the ATT.NET email servers?  Yahoo says ATT does and ATT says Yahoo does.

Message 17 of 27 (2,768 Views)
Tutor

Re: AT&T and Yahoo Merger problems

Just got off the phone with Tier II support that was clueless about email and did not know how to find any email support.

I am beyond frustrated.

Message 18 of 27 (2,768 Views)
Tutor

Yahoo email is vastly inferior to the former AT&T e-mail system

I agree with the dissatisfied people on this board,  Why am I paying for such inferior service when the service is free for others?  I would love for the technical people to answer that!  They probably think we fools for keeping this service.

 

I recently switched from AT&T mail (I had it for more than ten years) to yahoo mail due to the merger and find the product that I am now paying for to be AWFULL!!!!!  I think AT&T made a grave mistake handing over their customers to Yahoo without first realizing the limitations of the Yahoo e-mail system.

For example:  I now cannot:
1) Send e-mails with return reciept (I have a home business)
2) reuse draft e-mails that have been saved
3) transfer attachments from draft e-mails onto my hardrive

 

I also cannot stand the following:
1) Cannot turn off messaging forever!!!!
2) login directly into my e-mail account without having to first go through all of the bull**bleep** messaging, weather et al!!
3) Have endless useless garbage thrown at my face such as ads, weather, chatty bul**bleep**!!!

Yahoo e-mail SUCKS!!!  and AT&T is a sucker!!!! and finally I am a fool for having been so loyal to AT&T!

Message 19 of 27 (2,768 Views)
Contributor

Re: Yahoo email is vastly inferior to the former AT&T e-mail system

Like everyone else on here, my email is now totally crap. For the last week it ha been so slow it is unusable. Every email I try to read try to read pops up a message that  there is a problem loading the message. There is no where to turn for support, and I really believe nobody really cares.

 

I have used the ATT email and dial up service for many years, and this transfer to yahoo is a complete, unmitigated disaster. If my ATT email adress wasn't so widely used on promotional material, I would drop it today. Right now I am almost forced to hang on, hoping it will get fixed.

 

The faqct that there is no support available really **bleep**.  

Message 20 of 27 (2,768 Views)
Contributor

Re: AT&T and Yahoo Merger problems

[Keep It Courteous], IT'S NOT THE CONNECTION, IT'S THE EMAIL!!!

Message 21 of 27 (3,461 Views)
Tutor

Re: AT&T and Yahoo Merger problems

 

Looks like the natives are getting restless.

 

This could turn really, really interesting if the AT&T management do not figure out how to get their arms around this disaster pretty soon...

 

 

 

Message 22 of 27 (3,461 Views)
Former Moderator

Re: AT&T and Yahoo Merger problems

[ Edited ]

Hello johnsattsux,

 

Thank you for bringing this up and I do apologize for the inconvenience you've encountered in using our AT&T email. As we are phasing out our old Home Page service all of our customers will be upgraded to the new Powered by Yahoo! Home Page and there is not an option to return to the old platform. AT&T and Yahoo! have a partnership to provide a world class Home Page and email experience for our customers, with benefits such as enhanced customization options and unlimited email storage. Once you become more familiar with the personalization features and navigation of the Home Page, you should feel more comfortable with the new online experience. We have provided easy to use tutorials which can be found in the Home Page help menu. These may help to ease your transition to the new service.

 

With regard to your issue, there are factors that we would need to check to determine what is causing the problem in loading the message. This could be a connection problem, a problem with the email client (if you're using one), firewall and Anti-virus issues, Browser (if you're using our website) or a virus/spyware issue on the computer.

 

If you're using an email client (like outlook express and windows mail), we would first need to check on how your email client is set up. You can click on this link http://www.att.com/esupport/article.jsp?sid=KB401573&ct=9000152 for instructions on how to configure an email client. If the settings are correct, kindly check on your firewalls and Anti-virus software's if they are allowing your email client to download the messages. If you have an Anti-virus, try to run a scan and see if there are any viruses or spywares that can cause a problem with the email. If you're opening your email through our website, kindly check your browser settings and clear your cache. Just click on this link http://www.att.com/esupport/article.jsp?sid=KB401516 for instructions on how to clear your cache. If this won't resolve the issue, try to reset your browser to its default settings. You can find the instructions on how to restore browser settings to default on this link http://www.att.com/esupport/article.jsp?sid=KB400622. You can also try to use an alternative browser to see if it would let you open the email without any delay.

 

Still I would advised you to contact our DSL Technical Support Help Desk for us to walk you through the troubleshooting steps and help you find a resolution for this issue. If this email account is associated with your Dial-up service, you can reach our Dial-up Technical Support at the number (800) 436-8638. They are open 24 hours a day, 7 days a week and would be glad to assist you in resolving this issue. If this email is associated with a DSL account, just call on the number provided below. Our DSL Technical Support Team are also open 24 hours a day, 7 days a week.

 

You can also chat with us by clicking the link below.

 

DSL Support Chat

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Message 23 of 27 (3,461 Views)
Contributor

Yahoo Mail Problems

I have had my Yahoo mail account for many years - unfortunately for the past four days I DON'T have access to it!  Automated responses are being sent to that same email account!  That I would not be able to read if not for my cell phone. 

 

Yahoo support sends me to att&t.  Here is the repeated message I receive.  I can view my yahoo contacts list - it's only the email.  This problem occurred after upgrading the latest version of the browser - maybe coincidence.

 


 

Sorry!
The error, LaunchEmptyResponse, occurred when trying to connect to att.net Mail.

 
To retry att.net Mail...To proceed to att.net Mail Classic...

This error might be temporary. Go to att.net Mail

Click here to check your mail using att.net Mail Classic.

 

 

Message 24 of 27 (3,461 Views)
Highlighted
Employee

Re: Yahoo Mail Problems

[ Edited ]
Hello mamajmg,
 
Please accept my sincere apologies for any inconvenience that you might have experienced. If you are unable to access your AT&T Yahoo! email account since you have upgraded the version of your web browser, I would suggest you to try to access your AT&T Yahoo! email account in different web browser (Mozilla FireFox, Safari, Internet Explorer, etc..).
 
If you experience the same issue in the different browser, please try to change the web mail version, 'All New mail' to 'Mail Classic'.  
  • To move the email version from Mail Classic to All New Mail, click Options in the upper-right corner of your Mail page and select 'Switch to All New Mail'.
  • To move the email version from All New Mail to Mail Classic, click Options in the upper-right corner of your Mail page and select 'Switch to Mail Classic'.

If the issue persists, we recommend that you contact AT&T eChat support by clicking the link below.

 

DSL Support Chat

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 25 of 27 (3,461 Views)
Contributor

Re: AT&T and Yahoo Merger problems

My light on my DSL box is red where it says internet...
Message 26 of 27 (673 Views)
Contributor

Re: Yahoo Mail Problems

Hello since 48 hours ago I can't read my inbox I can read everything else SENT - SPAM - TRASH etc but no inbox I get a window (below) after I scroll down I come okay when I scroll down that is what I get.

Message 27 of 27 (591 Views)