04-10-2010 7:28 PM
04-12-2010 7:40 AM - last edited on 09-12-2013 11:05 AM by ATTMarianaCM
Hello simplykau, We value you as our member. I am sorry that you had to go through this unpleasant experience and I apologize for the inconvenience that you are facing with this issue. There are many reasons you may be experiencing slow surfing speeds. Before you troubleshoot your connection, make sure the slow surf speed is not just happening on the one web page you're visiting. Try browsing to a different web page. If you're experiencing slow speed with just a single web page, you should visit that page at another time. If the slow speed is occurring with more than one web page, try these steps: Please check your current AT&T DSL internet speed before performing these steps mentioned below: http://www.speedtest.net/ or http://www.speakeasy.net/speedtest/ 1. Check your computer Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems. 2. Check your web browser Clear the cache (temporary internet files) in your web browser. Clear the cookies in your web browser. 3. Check your connection Make sure DSL line filters have been installed for all devices using the phone line. Want more speed? Upgrade to a faster Internet connection package. 4. Try the AT&T Self Support Tool Our AT&T Self Support Tool detects problems and resolves connection issues. If the above steps did not improve your connection speed, try these additional steps: Additional Steps are: Scan your computer for infections. Make sure your antivirus and antispyware applications are up-to-date and also run a full-system scan. Make sure you are only running one firewall. Also try disabling your firewall to determine if it's causing your slow speed. Disable any peer-to-peer or other applications running in the background that may be using up your bandwidth. Make sure your wireless network is set up for optimal performance. Keep your wireless gateway/router away from physical obstructions. Place the gateway/router in a central location, at least 3 feet away from other appliances. If you are still having a connection problem, please visit our repair site to report and resolve your issue. After trying all the troubleshooting steps mentioned above, if the issue persists, it is recommended that you immidiatally contact AT&T technical support, if required technical support advisor will run a line test on your AT&T DSL line.
You may click on the following link to connect to AT&T eChat technical support.
04-13-2010 7:29 AM
04-14-2010 4:47 AM - last edited on 09-12-2013 11:06 AM by ATTMarianaCM
Hello stitchnkitty, Thank you for replying. After trying all the trouble shooting steps (mentioned in my previous post in this thread for the slow speed issue) if the issue persists, it is recommended that you contact AT&T eChat support, they will troubleshoot the issue accordingly. I would also like to explain that the Worldnet ‘accelerator’ feature will not work with the new AT&T dial service and should be removed.
You may click on the following link to connect to a chat agent.
06-03-2010 11:00 PM
The situation that is occuring to me - immediately after the migration - is that when I attempt to compose/reply to emails and am typing in the body portion it's like the system doesn't recognize the keystrokes unless I type "one....very....slow...keystroke....after...the....other" otherwise it doesn't tyype. This has to be an AT&T issue as this message is acting the same exact way (although no other sites have the issue nor programs like Word). I've even had to open Word, type the message, then copy and paste it into the email body. Here is an example of typing normal.: Th own fojd th g (Translation: The quick brown fox jumped over the lazy dog). This one sentence took over two minutes to type.
What is the fix?
06-04-2010 10:01 AM
06-04-2010 11:47 AM
Yesterday's transition was a complete and absolute disaster. My primary account, which I use for business purposes, was lost for several hours. I still can not find my 3 sub accounts. The new home page is useless, and the email is cumbersome and slow (at best). I wasted nearly 3 hours last night chatting with some tech support person because my primary address (and at least one sub) did not "migrate through the portal." Which means it was lost due to your inadequate planning. I had to load Mozilla to get them to transfer, and am now wasting time today trying to dump Mozilla so I can return to internet explorer. (What a coincidence that Mozilla is owned by Yahoo.) AT&T is a joke. What is even worse is the absence of any competent, accessible tech support. I have had an att account since 1990. I spent time today getting a new carrier.
Here's a news flash. My prior home page worked perfectly, and all my email addresses were easily and quickly accessible. If it isn't broken, don't fix it. You really screwed up. [Edit per Community Guidelines]
[Edit per Community Guidelines]. I especially love the complete absence of timely telephone support. What a joke. Keep the jobs in America. I am, by signing with a locally owned email service.
06-09-2010 11:55 AM
This migration has been a total nightmare. I've wasted at least 25 hours, much on the phone, trying to resolve a plethora of problems. I've paid AT&T as my email provider for over 20 years and currently have 4 different accounts- 2 for business.
1. Two of the addresses had disappeared and had to be located and reactivated by AT&T. 2.Login passwords all had to be reset- twice. 3. Contacts still only appear in 1 of 4 accounts.
As a technical project manager (12 years at AT&T) I am appalled at the horrid migration and the shameless throwing of AT&T customers to the advertising greedy Yahoo dogs.
Now that I can get in, I hate it. 1. I pay AT&T $7.95/month but have been loaded into the Yahoo "free" platform that is cluttered with ads, and all sorts of unwanted balony like chat and news and cutesy juvenile junk. 2. I can no longer switch seamlessly between my 4 accounts and must log out/log in in order to switch. 3. There is no clear delineation of technical support responsibility between the various AT&T departments and Yahoo. 4. The online help was written for novices and does do nothing to explain or help us through this nightmare. 5. And it is slow- with all the garbage they are piling into my screen, it's no surprise its slow.
At minimum, AT&T should put paying customers in Yahoo plus platform that isn't so cluttered, slow, and irritating as the free platform. Surely AT&T had something to gain by this migration and my measly $7.95/month won't be missed. As an experienced technical and saavy computer user this was a nightmare. I can't imagine how nasty this was for novice users. Guess my $7.95/month isn't important- I'll be gone as soon as I have time to move my stuff elsewhere.
06-09-2010 5:23 PM
YES! Many problems! We, too have had ATT email for many years and am ready to throw the whole account away. First, we had no "warning" (yes, I use that word because that is what we needed!) that there was going to be a change. I tried to login to my account and get a message to put in my login name, etc., etc.
We called ATT and the reps said, "No, nothing has changed, it must be your system." BS. ATT people don't even communicate with each other. When I lost my cool, and my husband took over the phone calls to try to find someone who could help, it became clear to us that ATT has now out-sourced....couldn't understand the reps (India?) who could only say, "I apologize you are having problems."
Got another rep (think this was our 4th or 5th)....when we told her we were not dial-up, but we live in a motorhome (RV) and access our internet through a satellite, she said ATT wasn't the problem, it was Hughes. NOT!
OUr computers keep crashing......our Norton keeps shutting down, etc. Coincidence? I don't think so, this has only happened since this wonderful (NOT) new email / internet site.
06-10-2010 7:59 AM - last edited on 09-12-2013 11:07 AM by ATTMarianaCM
Please accept my sincere apologies for any inconvenience that you might have experienced.
If you think that your AT&T email accounts have not been migrated from NAP to AT&T PBY! (Powered By Yahoo!), please follow the steps mentioned below to complete the migration.
1. Please click on the link in their "Migrate Now" email to launch the Migration Tool. Lunch the Migration Tool link (this URL is case sensitive) and try to migrate your email accounts AT&T Dial NAP to Dial PBY!,
2. For the email ID to be migrated, please enter the email ID, domain (select from drop-down), and password.
3. Click Continue.
4. This page will not display if all of their proofing/validation credentials are on file. Instead, the Terms of Service page shown below will display.
5. Click Continue.
6. In order to proceed, you need to select Accept the Terms of Service.
7. Click Continue.
8. After the accepting the Terms of Service, you will now taken to the Yahoo! pages to complete the migration process. You need to enter your member ID (full email address including domain) and password.
9. Click Sign In.
10. Please enter your Yahoo! profile details and all required fields.
11. Now, "Welcome to AT&T Powered by Yahoo!" page appears. The Member is presented with three selections (the first two are checked by default):
12. The final confirmation page displays. This page will provide you with Web addresses for your new homepage, support pages, and software downloads. Please click Go to my new AT&T Internet Service homepage to check out your new homepage.
13. Surf to att.net and try to sign-in to your new homepage.
14. Check that you are able to use the Web mail interface.
However, if you think that the email accounts have already been migrated to AT&T PBY! Portal and if you are still unable to access your AT&T email accounts, we recommend that you contact AT&T eChat support by clicking the link below.
06-10-2010 1:51 PM
Along with the other problems, how do you stop the constant error 999?
Only get it with one user out of 4.
Different computers, different ISP's, different browsers, even different cities! Same result.
And all support can say is run a scan, clear your cache, and blame the ISP.
06-10-2010 1:53 PM
I just registered so I could WHOLEHEARTEDLY agree with shellldill and koj - yes, yes and YES.
Yahoo email is HORRIBLE. I started out with ATT dial up and when I switched to my local SBC (at the time) DSL, who was partnered with Yahoo, I continued my att.net email because the ease of use of the ATT email system. Functions that worked so well with att.net are now gone or impossible to use. Not only was it convenient to be able to check all my emails with one, time-effiecient login, my address book was also shared across my email addresses. Plus it takes at least 3 slooooww, clicks to even get to email!
Words cannont express just how bad I think this new email is. And I too, will be switching very soon. At the very least I can be just as aggravated with the yahoo email accounts I have with my DSL service for free.
Epic fail on ATT's part. Good to see they don't even care.
06-11-2010 8:38 AM - last edited on 09-12-2013 11:07 AM by ATTMarianaCM
This issue that you have mentioned above in your post will be best resolved by contacting AT&T technical support and troubleshoot according to their recommendation. I would suggest you to contact AT&T eChat support. They will help you accordingly.
You may click on the following link to connect to a chat agent
06-14-2010 6:08 AM
Penny, There are evidently a lot of problems with this merger which I am also experiencing. Is there a help desk/customer support for AT&T email? The Tier II support number that was previously posted is a generic help desk that knows nothing about the old Worldnet email. I have a page of support numbers for AT&T to try to resolve email problems. Is there somebody that actually understands email I can talk to? There are obviously some problems and all I get from support is that it is my problem or there are no problems.
As another seasoned IT professional this transition and customer support is pathetic.