01-09-2010 8:37 PM
01-11-2010 12:10 PM
01-11-2010 1:05 PM
Hello HoKwan Yip,
I truly appreciate that you took your valuable time to let us know that you are experiencing slow speed issue with your AT&T DSL services and please accept my sincere apologies for any inconvenience that you might have experienced.
1. Check your computer
Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most
2. Check your web browser
* Clear the cache (temporary internet files) in your web browser .
* Clear the cookies in your web browser .
3. Check your connection
* Make sure DSL line filters have been installed for all devices using the phone line.
* Measure your connection speed at our speed test site.
4. Try the AT&T Self Support Tool
Our AT&T Self Support Tool detects problems and resolves connection issues.
If the above steps did not improve your connection speed, try these additional steps:
* Scan your computer for infections. Make sure your antivirus and antispyware applications are up-to-date and also
* Disable any peer-to-peer or other applications running in the background that may be using up your bandwidth.
* Make sure your wireless network is set up for optimal performance. Keep your wireless gateway/router away from
physical obstructions. Place the gateway/router in a central location, at least 3 feet away from other appliances.
If the slow speed issue persist, please contact the AT&T eChat helpdesk.
If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may use the link mentioned below to contact AT&T eChat.
01-11-2010 6:12 PM
01-12-2010 7:38 AM
Wait, you test results showed 4.5M? If you have 6.0, that's the most you will get probably at your address via DSL.
My speed test result : Download = 4.510 Mbps. (IT SHOULD BE 6Mbps.... T.T BUT MY ACTUALL SPEED IS NOT EVEN CLOSE TO 1Mbps) Upload = 611.99 kbps. I'm very confused the download speed showed on connection test page compare to my actually speed. I'm sure the file that I downloaded and my firewalls are have no problems, because I was using comcast internet service just before the AT&T. Any ideas? BTW, There is a Router/Modem setting page "http://192.168.1.254/", are there any options that I can turn on so I can make the speed faster?
01-12-2010 12:17 PM
01-12-2010 4:40 PM
If you are getting that on the downloading test (via a download, FTP, etc.) then you would be getting full speed. Most speed tests typically report between 4.5 to 5.1 respectively.
what about my REAL speed? 500-600KB/S is my actual speed...
05-01-2010 8:41 PM
its 6.0 mbps ( megabits) not MB/s (megabytes). 6.0bps is about 750kbs, so your speeds are almost cap.
06-30-2011 10:13 AM
Moved to new thread.
06-30-2011 10:16 AM
I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed.