AT&T Continues to Overcharge me for a DSL promotion

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AT&T Continues to Overcharge me for a DSL promotion

I signed up as a new customer for the $19.95 DSL plan per month with guaranteed pricing for twelve months and no one time charges. Instead I have been charged $54, $43, and $43. This billing issue was only corrected once! This is only my third month with the service. I also have my confirmation information saved.

 

I deserve a refund and to have this corrected for the next 9 months as well. $34 for my first bill and $23 for my third bill. The second bill was already rectified. Totaling $57.

 

I HAVE REPORTED AT&T TO THE BBB. This is just ridiculous! Whenever you call the appropriate number, agents transfer you around until you finally reach an answering machine for a random department in Jabim that cannot and will not EVER call back to assist. 

 

Something must be done!!!!

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Re: AT&T Continues to Overcharge me for a DSL promotion

Try contacting Alex, one of the AT&T Community Managers for further assistance.

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