2Wire 2701HG-B Problems

Contributor

2Wire 2701HG-B Problems

Was previously able to access the admin page at 192.168.1.254. Now, whenever I try I receive "Internal Server Error" message. However I am able to access the Management and Diagnostics Console page at 192.168.1.254/mdc. The 2Wire log shows the following messages whenever I try to access the admin page at 192.168.1.254:

 

INF 2011/04/07 07:16:48 PDT kmem: no mem for kernel httpd

ERR 2011/04/07 07:16:48 PDT httpd: page A01

ERR 2011/04/07 07:16:48 PDT httpd: Memory allocation failed : creating buffer

ERR 2011/04/07 07:16:48 PDT httpd: <NULL>

ERR 2011/04/07 07:16:48 PDT httpd: Memory allocation failed : growing buffer

 

Hundreds of these messages get generated. Powering the 2Wire off and on does not resolve the problem. That is, I've restarted the 2Wire and immediately try the admin page and get the same results.

 

Have also received:

 

INF 2011/04/08 08:42:48 PDT kmem: no mem for kernel memfs

 

This message seemed to occur when I was at the MDC page and displaying devices.

 

Sometimes for either message types the modem appears unresponsive/internet is slow or unavailable and the 2Wire requires a power off/on to resolve.

 

What do these messages mean and how can this be fixed?

 

 

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Employee

Re: 2Wire 2701HG-B Problems

Hi afmc,
 
We apologize for the inconvenience caused and would be glad to fix the issue.
 
You can try accessing the 2wire router page using the following links
 
 
 
 
If that does not work, you can try resetting the 2wire router. However, please note before you reset the 2wire, you would need the User name ( primary AT&T e-mail address) and DSL network password to re-configure the router since resetting the router would revert to the default (factory) settings and all current configuration settings will be lost.
 
The following link will have the steps to locate or reset the DSL Network password.
 
 
 
In order to reset the router, you would need to use the reset button.Typically it is a recessed button located by the Ethernet ports and is ringed in red. You will need a pen point or paperclip to push it in and press the recessed button for 10 seconds and the gateway will reset itself back to factory state.
 
Caution- Do NOT turn off the power suppy (either by unplugging the power cord or turning off the router using the power button ) during a Reset back to factory default. This can lead to Flash corruption of the router. A reset may render the router inoperable if done improperly.
 
  
This issue is best resolved when working together with one of our support agents over a telephone line because it requires multiple troubleshooting steps. Please call us at 1-877-722-3755 (toll free), open 24/7.
 
We look forward to speaking with you to fix this issue.

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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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