Was previously able to access the admin page at 192.168.1.254. Now, whenever I try I receive "Internal Server Error" message. However I am able to access the Management and Diagnostics Console page at 192.168.1.254/mdc. The 2Wire log shows the following messages whenever I try to access the admin page at 192.168.1.254:
INF 2011/04/07 07:16:48 PDT kmem: no mem for kernel httpd
If that does not work, you can try resetting the 2wire router. However, please note before you reset the 2wire, you would need the User name ( primary AT&T e-mail address) and DSL network password to re-configure the router since resetting the router would revert to the default (factory) settings and all current configuration settings will be lost.
The following link will have the steps to locate or reset the DSL Network password.
In order to reset the router, you would need to use the reset button.Typically it is a recessed button located by the Ethernet ports and is ringed in red. You will need a pen point or paperclip to push it in and press the recessed button for 10 seconds and the gateway will reset itself back to factory state.
Caution- Do NOT turn off the power suppy (either by unplugging the power cord or turning off the router using the power button ) during a Reset back to factory default. This can lead to Flash corruption of the router. A reset may render the router inoperable if done improperly.
This issue is best resolved when working together with one of our support agents over a telephone line because it requires multiple troubleshooting steps. Please call us at 1-877-722-3755 (toll free), open 24/7.
We look forward to speaking with you to fix this issue.
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