Are you ready to upgrade or activate your device?
It used to be a hassle to upgrade or activate your phone, but AT&T has made it easy to walk you through the process.
Before we start, let TechBuzz offer some preperation to make upgrading to a new phone a painless transition. Now that you are prepped and ready to upgrade your phone, just follow these steps:
Four easy steps
Step 1: Choose your option
You're going to want to back up and transfer your contacts, texts, emails, photos, to transfer them to your new device.
We can help you check upgrade eligibility and choose your best option.
Step 2: Back up your info
We have a number of backup and transfer options to make sure you don't lose anything when you upgrade.
Step 4: Activate your phone or device
Activating a new phone, tablet, or other AT&T device is easy. If you need any help get your device up and running on our network, don't worry. We've got you covered.
Additional support
Order Status
Are you wondering where your new phone or device is?
You can find everything you need to know about your order or return on our Order Status Page.
If you initiated your trade-in from a store or through an AT&T representative, visit our Trade-in Status Page to track the status of your trade or reprint your shipping label.
If you need any help, here are some helpful hints to ensure a smooth process.
Device unlock eligibility
Learn what you need to know about unlocking your AT&T phone, Android tablet, or mobile hotspot.
AT&T Return Policy
When you purchase equipment and services directly from AT&T you get a no-hassle policy if you need to exchange for another device.
Visit the Community How-To.