Do you need to suspend your wireless service or block a device?
If so, then you're in the right place! We know that, sometimes, you may need to block your device or suspend your service - for personal reasons or if your device is lost or stolen.
We're here to help walk you through the process to suspend (turn off) or restore (reactivate or turn on) your service - temporarily or permanently.
Note: You can also temporarily suspend your DIRECTV account. This is a helpful option if you’ll be vacationing for an extended period.
How to suspend or restore service...
How do I suspend my Wireless service or block my device?
- Go to att.com/suspend.
- Choose a reason and select Suspend.
- Follow the prompts to suspend your service and block your device if it was stolen.
Note: Suspending your service will not cancel your monthly plan fees and add-ons.
Learn how to cancel any third-party subscriptions.
How do I restore or reactivate my suspended Wireless device or account?
- Go to att.com/suspend.
- Select Reactivate next to the suspended device.
- Follow the prompts to reactivate it.
Military or service member cancellation
Are you a service member being deployed or transferred? Do you want to cancel your wireless service and hold your phone number for when you return? If you’re an eligible service member or qualified spouse or dependent, you may have options.
Thanks to the Servicemembers Civil Relief Act (SCRA) and state laws, if eligible, you:
- Can pay no Early Termination Fees (ETF) upon cancellation of your wireless service.
- Can ask us to hold your number for up to 39 months, so long as you reactivate your service within that time frame.
How do I suspend my PREPAID device or account?
Follow these steps to suspend your PREPAID device or service:
- Sign in with your 10-digit wireless number and password.
- Go to My Device > Report a Lost or Stolen Device.
- Select Report a Lost Device or Report a Stolen Device to suspend your service.
- Follow the prompts to suspend service on your device.
Notes:
- If you report your device stolen, it will be blocked from being used on the AT&T network.
- Suspending your PREPAID device or account will not cancel your monthly plan fees and add-ons.
Learn how to cancel any third-party subscriptions.
How do I restore or reactivate my suspended PREPAID device or account?
Follow these steps to restore your PREPAID device or service:
- Sign in with your 10-digit wireless number and password.
- Go to My Device and then Report a Lost or Stolen Device.
- Select Report Device Found.
Suspend service due to Federal Government deployment
Paid federal government employees and their families who are deployed on official business to international locations can qualify to:
- Suspend service during time out of the country.
- Suspend service for up to 999 days.
- Receive a discounted cost of $0.01 per month for each mobile number on your monthly wireless plan.
- Pay your monthly installment agreement fees, if applicable, as normal.
Heads up:
- Volunteer workers, such as Peace Corps and missionary work, are not eligible.
- Suspending service will prevent calling, texting, Web browsing, and accessing any other feature on the AT&T network other than calling 911 or AT&T at 611.
Was your phone or device lost or stolen?
Try to find your device
You can try to use your device's built-in Global Positioning System (GPS), AT&T's locator or a third-party locator apps and add-ons. The apps or add-ons must have been activated before your device was lost or stolen.
- Sign into the account associated with your device or app.
- Follow the prompts to locate or call the device.
If you can't find your device
You can:
- Lock or wipe your device using an activated AT&T or third-party app or add-on that was activated before the device was lost or stolen.
- Suspend service and block your device from our network, if it's stolen.
- Change your passwords for other accounts on your device.
- Report any credit cards saved on your device as lost.
Options for replacing your device
You can:
- File an insurance claim if you have a device protection plan.
- Bring another device you own to AT&T.
- Buy a new smartphone on an installment plan.
- Pay full price for a new phone.
- Purchase an AT&T Certified Pre-Owned phone.
After replacing your device
You can get your device or account up and running by
Signing In for personalized help restoring your service.
Visit the Community How-To.