Do you need to suspend wireless service or block a device?
If so, then you're in the right place! We know that, sometimes, you may need to block your device or suspend your service - for personal reasons or if your device is lost or stolen.
This page will offer you very latest help, featured messages, videos & more to help you suspend (turn off) or restore (reactivate or turn on) your service - temporarily or permanently.
Note: You can also temporarily suspend your DIRECTV account. This is a helpful option if you’ll be vacationing for an extended period.
Suspending & restoring ...
How do I suspend my Wireless service or block my device?
- Go to att.com/suspend.
- Choose a reason and select Suspend.
- Follow the prompts to suspend your service and block your device if it was stolen.
How do I restore or reactivate my suspended Wireless device or account?
- Go to att.com/suspend.
- Select Reactivate next to the suspended device.
- Follow the prompts to reactivate it.
Prepare for U.S. Military Deployment
Is the U.S. military deploying or transferring you outside our coverage area for 30 days or more? Under the Service Members Civil Relief Act (SCRA), you have options. You can:
- Suspend or cancel your service free of charge if you’re an eligible military member or a qualifying dependent
- Have us hold your AT&T Phone or landline – home phone number for 39 months
- Pay no service charges, early termination fees (ETFs), or equipment fees.
How do I suspended my PREPAID device or account?
Follow these steps to suspend your PREPAID device or service:
- Sign in with your 10-digit wireless number and password.
- Go to My Device > Report a Lost or Stolen Device.
- Select Report a Lost Device or Report a Stolen Device to suspend your service.
- Follow the prompts to suspend service on your device.
Note: If you report your device stolen, it will be blocked from being used on the AT&T network.
How do I restore or reactivate my suspended PREPAID device or account?
Follow these steps to restore your PREPAID device or service:
- Sign in with your 10-digit wireless number and password.
- Go to My Device and then Report a Lost or Stolen Device.
- Select Report Device Found.
Suspend service due to Federal Government deployment
Learn how Federal government workers and their families deployed on official business to international locations can suspend their wireless services.
Was your phone or device lost or stolen?
Before replacing a device
- Try to find your phone or device.
- If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.
Options for replacing a device
You can:
- File an insurance claim if you have a device protection plan.
- Bring another device you own to AT&T.
- Buy a new smartphone on an installment plan.
- Pay full price for a new phone.
- Purchase an AT&T Certified Pre-Owned phone.
Next steps after replacing your phone or device
Learn how to:
- Reactivate your service and unblock your device.
- Activate a device online.
Visit the Community How-To.