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Read the latest billing solutions...

(2)

Accepted Solution

Official Solution

Confused about upcoming price increase on my unlimited plan

I received a letter saying my plan was increasing $10/month with newly included 75GB of high speed data and 30GB of "hotspot" data. What I don't understand is the following: 1. Will I still get my military discount or is it going away? 2. How do I use this "hotspot" data? I see that AT&T is

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130

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Accepted Solution

Official Solution

when Cancel my AT&T account, what happens to unused AT&T Next Up credit

I want to change my carrier, and cancel my AT&T account. I have been for many months on the Next Up program, but never upgraded my phone. I should have something like $150 credit for having paid $5 every month for about 30 months. Is there a way to get that money back somehow? Could you please

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61

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Join the latest billing discussions...

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Detailed billing reprints

How do I Request “detailed billing reprints” as far back as possible for a account closed in 2020? I need to do this via email and preferably not by phone. can I receive a electronic record of the reprints? Can I just pay the $5 a month $60 for a year and receive them via email.

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Charged For Warranty Replacement

I filed a warranty claim for my device. I received the replacement and shipped the defective device back. After About 2 months the defective device came back to me. I called in to inquire about the device being returned and after being passed around like a collection plate I spoke with someone who t

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How do I access a bill from 2021?

I need to access a bill from October 2021 but I've been only able to access the last 16 months online. I tried calling, waited more than an hour on the phone, and left with empty hands. How can I have access to this bill?

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ATT now claims they never received 3 of my returned phones after previously saying they did. Now I wont get $2400 of credits. I'm furious.

Like I described. Sent back 4 phones, have the tracking number. Called and they verified they received the 4 phones. They never started credits on 3 of my lines, and now after calling they now say they cant confirm receipt of the phones. I'm furious because they have STOLEN 3 of my phones and I'm ou

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does accidentally tapping on activating a E SIM Card on your phone will that cost anything?

well today i accidentally tapped on activating an E Sim card accidentally and i wanted to know if i get charged for this? i am currently wanted to know this. i actually never did to change my phone number or anything like that so i would like to know if i could get any charges for this the phone num

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