Let us help protect you from unwanted calls and text messages.
Fraudsters can try to take advantage of you by phone, email, text or social media. The information on this page should help you better protect yourself and answer your questions about fraud and cybersecurity.
The latest scams...
Were you overcharged?
If you received a text message, apologizing for an overcharge and offering you a reimbursement, an iPhone or anything else - this is a scam.
AT&T did not send you that message. Do not click on any links in the text message.
Please forward the message to 7726. This will be a free message that won't count towards your text plan. If you're not able to view the number, forward the entire message to abuse@att.net.
For additional information, please visit our CyberAware site.
Will your device be locked soon?
If you received a message stating 'AT&T Free Msg: We will Lock Your Device Soon. Please clear spam messages. Scan now >>" - this is a scam.
AT&T did not send you that message. Do not click on any links in the text message.
Please forward the message to 7726. This will be a free message that won't count towards your text plan. If you're not able to view the number, forward the entire message to abuse@att.net.
For additional information, please visit our CyberAware site.
Is an email address spamming you?
Scammers have begun sending Spam text messages from email addresses, rather than from phone numbers.
We appreciate any information that you can share, so we can work together to stop these messages.
Currently, you can:
• Report the unwanted message, by providing the email address that sent the text.
• Forward the text content to 7726 and then report this 10-digit number as the sender: 1410100000, which will allow us to look up the sender's email address and take appropriate action.
For additional information, please visit our CyberAware site.
Were you sent a temporary pin?
If you have received a message, telling you that you have been given a temporary pin and you had not requested one - this is a scam.
AT&T did not send you that message. Do not click on any links in the text message.
Please forward the message to 7726. This will be a free message that won't count towards your text plan. If you're not able to view the number, forward the entire message to abuse@att.net.
For additional information about call & text security, please visit our Fraud & Security site.
Are you getting calls from yourself or 0000000000?
If you are getting a call from yourself or from 00000000 - this is a scam.
Please do not answer the call. If you do answer, do not share any personal information.
Scammers do this in an attempt to get your information and fraudulently access your account. AT&T will never ask you to send us your personal or account information via email or text message.
Learn more about how to protect yourself by recognizing and preventing phone scams.
Do people say you're texting/calling them when you're not?
There is a common scamming practice known as number spoofing where someone's phone number can be used to call other people and attempt to get personal and private information.
This is illegal and your account or usage is in no way affected by number spoofing.
You can download AT&T Call Protect which will block numbers from known fraudsters, offer you suspected spam warnings, and let you manually block & report individual callers.
You can learn more about number spoofing and what to do about it on our CyberAware site.
Here to help you...
Block calls & messages
Learn how to block unwanted calls and text messages using your wireless phone or other options.
Do Not Call lists
The Federal Communications Commission (FCC) established a National Do Not Call registry for consumers who want to avoid unwanted sales calls. We honor Do Not Call requests on this national list, as well as state lists and the AT&T internal Do Not Call List.
In addition, if you don't wish to receive special promotions or other sales calls from us, you can ask that your number be listed on our own Do Not Call list.
The AT&T Call Protect app
You can manage spam and nuisance calls from telemarketers and more with the AT&T Call Protect app.
Your security is our top priority
Our 24/7 proactive security helps stop threats before they get to you.
Be part of the cybersecurity solution!
We are dedicated to helping protect you, and helping you protect yourself. You can outsmart the bad guys by using these tools, tips and information.
Additional protection...
Protect your accounts, your devices and yourself from spammers with these tips and information.
Visit the Community How-To.