Do you have questions about your AT&T Wireless account?

Check this page often for the very latest help, questions, featured messages, videos & more to help you manage your account.

The latest info...

Ready to unlock your device?

Learn how to unlock your AT&T phone, Android tablet, or mobile hotspot.

Unlock your AT&T phone or device

Need to view your account info?

Sign-in to view your user information, contract info and maintain your secret question.

View Your Account Information

Need to change your account ownership?

Let us help you:

Add an authorized user to manage your account
Be added to a someone else’s account or
Move a line to another of your account

Transfer of Billing Responsibility

Do you have a broken device?

Do you have a broken phone, tablet, or other device? Find out how to fix or replace it.

We can also help you track and activate a replacement device and even temporarily suspend your service, if your device was stolen.

Fix or Replace a Device

Did you order a new device or trade-in an old device?

Find everything you need to check your order status, as well as some helpful tips to ensure a smooth trade-in.

Check Your Order or Trade-in Status

Is something not working correctly?

Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us.

Your Wireless Support

Hints & tips...

Need to reset myAT&T password?

If you forgot your password for signing in, you can easily reset it on myAT&T.

Want to manage your data?

Find out how much data you're using and keep your monthly bills predictable.

Then learn how to change, renew, or cancel a data only plan.

Looking for a new iPhone, Android phone, or a tablet?

You don’t have to wait to get that new device. Learn your options!

Ready to pay off an installment plan

Find out how to pay off your installment balance online or pay to upgrade for smartphones, tablets, wearables, accessories, or basic phones.

Need to set up a hotspot?

Find out which select AT&T unlimited, Mobile Share, or AT&T PREPAID plans and devices support mobile hotspot use and how mobile hotspot use impacts your data plan.

Customer Service Survey

Learn how to view a personalized summary of your wireless rate plan and find bill changes on your service summary.