Do you need help with your AT&T Wireless Account?
Check this page often for the very latest help, questions, featured messages, videos & more about adding or removing people from your account, resetting your password, finding your bill summary and more!
If you still have a question, you can even ask the community with the Ask a question button!
The latest account help ...
View Your Account Information
Sign-in to view your user information, contract info and maintain your secret question.
Unlock Your Device
Are you ready to unlock your device, you can do so online - whether you’re a current customer, a previous customer or even if you were never an AT&T customer!
Transfer of Billing Responsibility
Let us help you:
- Add someone to your account
- Be added to a someone else’s account or
- Move a line to another of your account
Do you have a broken device?
Do you have a broken phone, tablet, or other device? Find out how to fix or replace it.
We can also help you track and activate a replacement device and even temporarily suspend your service, if your device was stolen.
Additional help ...
Reset myAT&T Password
If you forgot your password for signing in, you can easily reset it on myAT&T.
Order status
Check your order status with your order number and billing, shipping, or store ZIP Code. Or, enter your AT&T User ID and password to find information about your order.
Customer Service Survey
Learn how to view a personalized summary of your wireless rate plan and bill estimate.