Why is AT&T shutting down the 3G network?
AT&T will be shutting down its 3G network as part of an ongoing plan to improve its wireless network and continue to invest in 5G.
When will the 3G network be shut down?
The 3G shutdown should be completed by February of 2022, but some efforts are already underway. We need your help to meet this goal, and to ensure we can bring you our faster speeds and new features as soon as possible.
How can you prepare for the 3G shutdown?
If your device doesn't support 4G wireless service and/or is not VoLTE capable, it will no longer work on the AT&T network after the 3G sunset.
To avoid this problem, and stay connected, refer to the information on this page and take a look at this support article for additional help, getting ready by February of 2022.
When will your replacement device be activated?
Did you receive a text message, from us, informing you that your replacement device will be automatically activated in 14-days?• If so, you’re set to have your replacement device activated – there's nothing that you need to do! If you choose, you can also request to delay that activation, once, by 7 calendar days.
• If not, that’s ok! Your auto-activation will be scheduled, and you will be notified, soon.
Get ready for the 3G sunset...
Will your phone work after the 3G sunset?
Look on these lists for the model numbers beside your device, to make sure it's supported after the 3G network shuts down:
If you did not see your phone make and model on one of these lists, that means it will no longer work by February 2022. You will need to upgrade to a new one.
Need to upgrade your AT&T PREPAID phone?
After February 2022, talk and data services will only work for AT&T PREPAID wireless phones and devices that support at least 4G LTE and HD Voice.
Here's how to upgrade an AT&T PREPAID device:
If you received a text message, letting you know your replacement device will be automatically activated, there's nothing that you need to do. Your device should automatically be activated in 14-days.
If you choose, you can also request to delay that activation, one time, by 7 calendar days.
When we shut down the 3G network, in February 2022, there won't be data or voice service for devices that don't have at least have 4G capabilities. This means that while some device features might still work, you won't be able to access our network unless you upgrade to a newer device.
Note: You might be directed to speak with one of our representatives, to help you Get Ready for the 3G Shutdown.