Did you just order a new device or trade-in your old device?

We've made it easy to find everything you need to know about the status of your order on our Check Order Status tool.

Learn more about the ways you can check your order status.

You could save up to $800 on a new phone with the AT&T Trade-in Program.

We've made it easy for you to:

    1.  Learn your device's value.
          Select your device model and answer a few questions to receive your trade-in quote.
    2.  Send us your trade-in.
          We'll send you prepaid shipping supplies so you can send in your device at no cost.
    3.  Get an AT&T Device Offer or Promotional Card.
          Device offers via monthly bill credits or receive an AT&T Promotional Card by mail. Promotional Card can be used towards accessories or to make a bill payment both online and at your local AT&T store.

Download and use this helpful checklist (PDF 130 KB) for transferring your content and removing your personal information.

Once you've gone through the checklist, you can trade-in your device, here!

Then, track the status of your trade-in or reprint your shipping label on our Trade-in Status tool.

Learn more about our return policy and how to return your device for a refund or a new device.

We make it easy to get service for a new AT&T device or one you bought elsewhere with our add-a-line offers.

Stay connected with family and friends.

It’s easy to change a wireless order that hasn’t been shipped, delivered, or picked up yet.

Helpful Hint: If you want something other than what you ordered, you should cancel your entire order and start over.

If you have scheduled an installation, you can quickly view, change, or cancel that appointment.

Learn how to manage your install or repair appointment.

To cancel an appointment, contact us.