All you need to check the status of your order or appointment.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment? If you're looking for the status of that order, that appointment or more - then you're in the right place!
Do you need to...
Trade-in a device?
You could save up to $800 on a new phone with the AT&T Trade-in Program.
We've made it easy for you to:
1. Learn your device's value.
2. Send us your trade-in.
3. Get an AT&T Device Offer or Promotional Card.
Download and use this helpful checklist (PDF 130 KB) for transferring your content and removing your personal information.
Once you've gone through the checklist, you can trade-in your device, here!
Then, track the status of your trade-in or reprint your shipping label on our Trade-in Status tool.
Return a device?
Learn more about our return policy and how to return your device for a refund or a new device.
Get free express shipping?
Place your order online and get free delivery, right to your door, within 2-3 business days.
Pickup your device?
When you arrive, we'll walk your order out to your car. Available within 2 hours.
Get it delivered & setup, today?
Same day delivery - subject to availability. Select areas only.