All you need to check the status of your order or appointment.
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment? If you're looking for the status of that order, that appointment or more - then you're in the right place!
Do you need to...
Check your order status?
Did you just order a new device or trade-in your old device?
We've made it easy to find everything you need to know about the status of your order and when it will ship on our Check Order Status tool.
Learn more about the ways you can check your order status.
Trade-in a device?
You could save up to $1,000 on a new phone with the AT&T Trade-in Program.
We've made it easy for you to:
1. Learn your device's value.Trade-in your device now!
2. Send us your trade-in.
3. Get an AT&T Device Offer or Promotional Card.
You can track the status of your trade-in or reprint your shipping label on our Trade-in Status tool.
Return a device?
Learn more about our return policy and how to return your device for a refund or a new device.
Get free express shipping?
Place your order online and get free delivery, right to your door, within 2-3 business days.
Pickup your device?
When you arrive, we'll walk your order out to your car. Available within 2 hours.
Get it delivered & setup, today?
Same day delivery - subject to availability. Select areas only.
Need help with an appointment?
Check an Installation appointment
If you have scheduled an installation, you can quickly view, change, or cancel your appointment.
Sign in to check the time or the status of your appointment. You can also change the time. Same day appointment changes are not available online.
To cancel an appointment, contact us.
Schedule or change an AT&T store appointment
Learn how to make, change, or cancel a store appointment online. Avoid wait time when scheduling to meet an AT&T rep in person.
Visit the Community How-To.