Everyone can watch what they want with DIRECTV's DVR & Receivers!
Regardless of whether you have the Genie DVR, Genie Mini & Wireless Genie Mini or a non-Genie receiver, the DIRECTV DVR and Receiver is your gateway to a world of entertainment – allowing you to record, store, rewind and watch your favorite shows
If you do run into an error with your DIRECTV DVR or Receiver, the information here should help you Refresh Your DIRECTV Equipment, Reset Your DIRECTV Receiver, reset your Genie’s connection, return your equipment or anything else that you might need to get back on track.
Featured DVR & Receiver Content
Refresh Your DIRECTV Equipment
An equipment refresh can solve many of the issues you might run into.
Reset your DIRECTV receiver
If your screen is flashing on and off while saying it's "Connecting", the best solution is to reset you receiver.
Return your equipment
Here’s everything you need to know about how to return your DIRECTV equipment.
Additional DVR & Receiver Support
Troubleshoot your DIRECTV receiver
If your receiver doesn’t turn on, let us help. Check your power connections or try Troubleshoot & Resolve to get your receiver working again.
No Servers Detected Error Message
If you see the No Servers Detected error message, your Genie Mini can't connect to your Genie HD DVR.
Genie HD DVR
Learn how your whole family can enjoy their favorite shows in any room, on virtually any device, with one Genie HD DVR!