What does that Error Message mean?!?
We know that it can be hard to decipher error messages - especially when some messages might have changed! That's why we put this page together for you with the very latest troubleshooting help, questions, featured messages, videos & more get you back up and running.
If you still have a question, you can even ask the community with the Ask a question button!
*Approximately Spring 2020, AT&T AUDIENCE Network will be removed from all programming packages.
Troubleshooting help ...
What do these error codes mean?
Learn more about error codes you get when setting up your AT&T TV device or remote and how to fix them.
How do I fix my video playback error?
Learn how to resolve error messages 50001, 50002 & 50003 and get back to streaming on AT&T TV and AT&T TV NOW.
Cloud DVR error messages
If you receive error messages 50007, 60001, and 60007, your DVR had trouble recording or playing back. Learn how to fix the issues.
How can I watch local channels?
Getting location service error message 10022, 10023, or 10024? Learn how to fix it so you can watch local channels on your AT&T TV or AT&T TV NOW experience.
How do I fix AT&T TV sign-in errors?
Learn how to resolve error messages 20001 or 20002 to access AT&T TV and AT&T TV NOW.
How do I fix my picture and sound issues?
Get personalized help with picture and sound issues on your AT&T TV device, as well as general tips to fix many picture and sound issues.