What does that Error Message mean?!?
We know that it can be hard to decipher error messages - especially when some messages might have changed! That's why we put this page together for you with the very latest troubleshooting help, questions, featured messages, videos & more get you back up and running.
If you still have a question, you can even ask the community with the Ask a question button!
Troubleshooting help ...
What do these error codes mean?
Learn more about error codes you get when setting up your AT&T TV device or remote and how to fix them.
How do I fix my video playback error?
Learn how to resolve error messages 50001, 50002 & 50003 and get back to streaming on AT&T TV and AT&T TV NOW.
Cloud DVR error messages
If you receive error messages 50007, 60001, and 60007, your DVR had trouble recording or playing back. Learn how to fix the issues.
How can I watch local channels?
Getting location service error message 10022, 10023, or 10024? Learn how to fix it so you can watch local channels on your AT&T TV or AT&T TV NOW experience.
How do I fix AT&T TV sign-in errors?
Learn how to resolve error messages 20001 or 20002 to access AT&T TV and AT&T TV NOW.
How do I fix my picture and sound issues?
Get personalized help with picture and sound issues on your AT&T TV device, as well as general tips to fix many picture and sound issues.
Some extra help ...
Where are my favorite entertainment apps?
Your AT&T device includes preloaded apps like NETFLIX, Pandora, and more. But if you don’t see what you want, you can add your own. Choose from video, music, and gaming apps. Find out how!
Do you have too many devices watching AT&T TV or AT&T TV NOW?
Did you get an error message saying you have too many devices watching AT&T TV or AT&T TV NOW at the same time? Learn how to fix it.
Additional error message help
Troubleshoot all of the common error codes and get your AT&T TV or AT&T TV NOW back up and running!
Get AT&T TV warranty help
Are you having issues with your AT&T TV device? We’ve got you covered!