Are you a U.S. military or service member being deployed or transferred?
Do you want to cancel your wireless service and hold your phone number for when you return?
Under the Service Members Civil Relief Act (SCRA), if you’re an eligible service member or qualified spouse or dependent, you may have the option to:
- - Pay no Early Termination Fees (ETF) upon cancellation of your wireless service.
- - Can ask us to hold your number for up to 39 months so long as you reactivate your service within that time frame.
How to place your AT&T service on hold for military deployment:
Wireless
Learn how to cancel or reactivate your AT&T Wireless service if you’re U.S. military, a service member or a qualifying spouse or dependent.
Internet, Phone or Landline
If you’re a member of the U.S. Military, being deployed outside our coverage area, or a qualifying dependent - learn how you can suspend or cancel your:
TV
If, as a member of the U.S. Military or a qualifying dependent, you are being deployed outside our coverage area, learn how to temporarily place your:
When you're ready to reactivate your service:
Wireless
When you're ready to reactivate your AT&T Wireless Service, make sure to have this info handy:
- Your name as shown on the account
- Your account number
- The phone number you want to reactivate
- The date you want your service to start again
Then, submit an online military restore request.
Keep in mind: When you restart your AT&T service, you'll choose from our currently available plans and add-ons. If you had insurance before cancelling your service, we’ll automatically add an insurance option from our current offerings to your account when you restart your AT&T service.
Other services
When you're ready to reactivate your AT&T Internet, Phone or TV Service, call us at 800.288.2020 and have this info handy:
- Your name as shown on the account
- Your account number
- Any phone numbers you want to reactivate
- The date you want to reactivate your service
Keep in mind: If you had device protection plans before canceling, we'll re-add them to your account when you reactivate your service.
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