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Read the latest AT&T Internet & AT&T Fiber equipment solutions...

(3)

Accepted Solution

Official Solution

Customer support

Have been on the phone for almost two hours trying to talk to a supervisor. This is ridiculous. Not even on hold. Phone just put down and can hear all conversations. This is ridiculous and unprofessional.

Questions

26

4

0

Accepted Solution

Deleted my post about "AT&T Fiber Service slows down after 3 hours" because I said I don't have spam or virus on my network?

What was wrong with what I said? Was I rude to anyone or out of line?  Who deleted my post? Deleted: https://forums.att.com/conversations/att-fiber-equipment/att-fiber-service-slows-down-after-3-hours-of-uptime/6672e0858802a125563c6caf

Questions

54

13

0

Accepted Solution

Closed

I bought the gateway when I had AT&T internet service, why am I asked to return the equipment when I cancel the service?

I bought an AT&T gateway and paid for it in full because I did not want to pay $10/month equipment fee. Now I decide to change my internet provider. AT&T is asking me to return the gateway that I paid for. Do I need to return it? Why can't AT&T see the record?

Questions

58

15

0

Join the latest AT&T Internet & AT&T Fiber equipment discussions...

(27)
WiFi outage

My internet went out at 1:44 pm yesterday, AT&T said there was an outage in the area and it would be back up at 12 midnight, I checked the map it wasn’t a large area of outage so I figured it would come back sooner, I was sadly mistaken, 12 am comes and go and they change it to 3 am, that comes

Questions

16

0

0

Specific Console Game Not Connecting to wifi

We recently replaced our old router with a new one. After replacing the router, I noticed NBA 2K24 on my Xbox Series X will not connect to the internet. I can play every other game perfectly fine on my console. I even connected to my phone's hotspot and was able to connect to ensure it was just a wi

Questions

14

1

0

Injury

Personal injury to my 9yr old child from a fall due to erosion from the box installed by At&t

Questions

20

5

0

Packet loss every 24 hrs and 1 minute

Deland, Florida Area. ATT 1000 fiber. every day at the same time plus 1 minute packet loss for about a minute, and internet resumes right after. 

Questions

18

3

0

unresolved billing problems

According to the office of the president of ATT, the billing specialist would remedy the billing error if I could provide confirmation of the equipment return receipt by June 5, 2024, which I accomplished. I checked yesterday, and unfortunately, my internet account still has not cleared. Please as

Questions

18

5

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