AT&T Community Forums

Resources for your apps and programs:

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If your HBO Max app isn't working as expected:
• Use another device to check your internet connection.
• Turn your device off and back on.
• Make sure you’re using the latest version of the app. Check your device’s app store.
• Delete the HBO Max app from your device and reinstall it from your device’s app store.
• Confirm you’re using a compatible streaming device.

If you need more help, let's get you up and streaming.

Note: This resource is owned and maintained outside of AT&T and is only provided as a potential resource.

Help for your apps & mobile purchases:

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To get the myAT&T app for your device:
• Download the myAT&T App on your smartphone or tablet.
• Get the myAT&T App from the Microsoft Store.
• Text the word myATT to 556699 from any device and we’ll send you a link so you can download the app.
• Sign in to the app with the same ID and password you use to manage your account on att.com - your AT&T user ID and password.

Learn more how everything you need is right at your fingertips with the myAT&T App.

The AT&T Device Help is an app tailored to your device that helps you learn to use the latest features as well as monitor your device’s performance. With the app, you can:
• Run a device health checkup
• Respond to alerts and manage settings for battery, storage, and connectivity issues
• View step-by-step tutorials across a variety of help topics ranging from setup, getting started, new features, and how to prepare for a trade-in
• Easily access account and other device-support sites.

The AT&T Device Help app is compatible with iPhones running iOS 14 or later and is available for download from the App Store.

Learn how to use the AT&T Device help app to keep your device running smoothly.