It is just taking a little longer to sign in than normal. Please try again, in a few moments.

That indicates that you may need to create a new password. Don't worry, we can help. Here are a few steps to easily change or reset your password.

Note: The password used to sign into your email and myAT&T are the same. If you change your AT&T Mail password, your AT&T user ID password will change, too.

It's possible your account may have been hacked, phished, or is at risk. For your protection, your account has been locked.

To keep fraudsters out and your information safe, you will need to contact us at 800.288.2020 to reset your password and regain access to your account.

The following error codes:
      •  CARE CODE: 203.2
      •  CARE CODE: 205.2
      •  CARE CODE: 205.3
      •  CARE CODE: 205.4
      •  CARE CODE: 205.7
... indicate that your account has failed to authenticate too many times.

The cause is usually just a typo or a forgotten password. However, since it’s possible that your account may have been hacked, it has been locked for your protection.

Luckily, we have a number of options to help you unlock and regain access to your account.

The following error codes:
      •  CARE CODE: 205.36
      •  CARE CODE: 205.37
      •  CARE CODE: 205.52
      •  CARE CODE: 205.53
... indicate that you are attempting to sign in with ZenKey.

As of April 7, 2022, ZenKey no longer offers sign in services on our websites. You’ll have to use your AT&T user ID and password to sign in to your AT&T account or services.

If you have forgotten your AT&T user ID or reset your password, we can help you find your ID and/or reset your password.

If you’re unable to access your email account and you’ve gotten a message that it’s been locked, this has occurred for your protection. Usually, it's as simple as a typo or wrong password being entered too many times.

We can help you regain access to your account.

If you think you may have been hacked, learn how you can quickly protect your email account.

Make sure you entered your ID and password correctly. For your protection, we may lock your account after too many sign-in attempts. If this happens, wait an hour or reset your AT&T Mail password.

You are probably wondering if reentering your email password is a legitimate request from AT&T. Don't worry, it is.

Learn how to create a Secure Mail Key for each of your AT&T email addresses and subaccounts, so you can continue to:
    •  Access your AT&T email with your favorite email apps.
    •  Synchronize other account info, such as your calendar and contacts, to your email app.

Have you recently reset or changed your email password on your desktop computer or tablet? If you access the same AT&T email account on all your devices, you will need to update the email password on your smartphone as well.

We can help you check your account, settings, connectivity, browsers and try these tips to fix common sign-in issues.

If you're like most people, you have email apps that let you read and manage email on your computer and mobile devices.

For your security, we suggest you only use email apps with an email technology known as Open Authentication or OAuth.

OAuth encrypts your username and password to protect your info from hackers and fraudsters.

Learn about OAuth and find out if your app uses OAuth.

OAuth compatible email apps

Yes!

We are implementing a more secure way for customers using mail clients to login to their AT&T mail service.

If you use a mail client like Thunderbird, Gmail, or Outlook to access your mail on your mobile device or computer, you may need to update your settings.

      1.  You can access your email with apps that encrypt your username and password with Open Authentication (OAuth).
      2.  You can check your AT&T email at currently.com (formerly att.net).
      3.  You can use a Secure Mail Key to access email with an app that doesn't use encryption.

If you are using one of the following Non-OAuth compatible email apps:
    •  Outlook 2010, 2013, 2016, 2019
    •  Mozilla Thunderbird
    •  Windows Mail on personal computers running Windows 8 or older
    •  Apple Mail/Mac Mail on macOS 10.10/Yosemite or older

Creating Secure Mail Key for each of your AT&T email addresses and subaccounts will allow you to continue to:
    •  Access your AT&T Mail using your favorite email apps.
    •  Synchronize other account info, such as your calendar and contacts, to your email app.

Learn about Secure Mail Keys and why you’ll need one to access your AT&T email from a desktop program or email app without Open Authentication (OAuth).

It's easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to myAT&T.

      1.  Go to Profile and choose Sign-in info.
      2.  Select the email account that needs a secure mail key. (You'll find a menu at the top if you have multiple accounts.)
      3.  Scroll to Secure mail key and select Manage secure mail key.
      4.  Choose the email address that you'd like to use, if you have more than one.
      5.  Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
      6.  Choose Create secure mail key.
      7.  Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
      •  For security purposes, the secure mail key only displays until you select OK.
      •  If you lose or forget the secure mail key, you can create new secure mail keys.
      8.  Select OK.
      9.  Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Learn more about creating Secure Mail Keys.

A Secure Mail Key will not affect your AT&T email password.

You'll still use the same password you use for your AT&T Mail account in OAuth-compatible apps, myAT&T, other AT&T products like currently.com and webmail. And, when you change your AT&T email password, you won't need to get a new Secure Mail Key.

Learn how to set up AT&T email, update your email settings and more.

Get personalized help for setting up non-AT&T email on your smartphone or tablet.

Want to check your AT&T email using an email program or app? Your desktop email program (like Microsoft Outlook or Apple Mail) or mobile email app will use either POP3 or IMAP to send and receive email.

Here's the info you need to get it up and running.

Get the latest in news, entertainment, sports, weather and more on Currently.com. Sign up for free email service with AT&T Yahoo Mail.

If you suspect an email is fake or wasn't sent from AT&T, don't open it, click any links, or open any attachments.

Any of these signs can indicate a fraudulent email that needs to be reported and deleted.

For additional information, please visit our CyberAware site.

Your browser cookies and/or cache data may be corrupt.

Here’s what to do:
    1.  Clear your browser's cookies and cache.
    2.  Try to access your email account.

Change the format of a message you send to anyone with an AT&T wireless number. Find out how to send text as email or email as text.

Learn how to:

    •  Create and manage subaccounts
    With a primary Member ID email address, you can create up to 20 subaccount Member ID email addresses at no extra cost.
    •  Create an email alias
    You can create an alias for your AT&T email address if you have AT&T email or a subaccount Member ID email.
    •  Manage inbox settings and sorting
    Get the most out of your email by customizing your inbox and settings.
    •  Troubleshoot AT&T email error codes
    Learn more about common email errors and how to troubleshoot them.
    •  Try tips to fix common problems
    Having problems with your AT&T Mail? Find ways to fix common email issues.
    •  More AT&T Mail support...