NVG599 Wi-Fi Gateway Lights
Learn about your NVG599 Wi-Fi Gateway lights
Learn what your NVG599 Wi-Fi Gateway lights mean
Every light on your NVG599 Wi-Fi Gateway has a meaning. Learn what each lights means, and how to use them to troubleshoot network problems.
Learn more about all of our Wi-Fi Gateways & Equipment.
What do these NVG599 lights mean?
| Status Light | State | Description |
| Power | Off | The unit has no AC power. If the battery is in use, the Battery LED will indicate battery status, and all other LEDs will be off. |
| Solid Green | The device is powered on. | |
| Flashing Green | A Power-On Self-Test (POST) is in progress. | |
| Flashing Red | A POST failure (not bootable) or device malfunction occurred. | |
| Flashing Amber | Firmware upgrade in progress (see below). | |
| All during Boot process |
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| Battery | Off | No battery or battery has no charge. |
| Solid Green | Battery in place but not being used. | |
| Flashing Green | Battery charging. | |
| Solid Red | Battery backup mechanism has a fault. | |
| Flashing Red | Battery needs to be replaced. | |
| Flashing Amber | Low battery. | |
| Solid Amber | Battery in use. | |
| Cycle between all colors | Battery conducting self-test. | |
| Ethernet | Off | The device is not powered, or no cable or no powered devices are connected to the associated ports. |
| Solid Green | Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). | |
| Flickering Green | Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. | |
| Wi-Fi | Off | The device is not powered, or no powered devices are connected to the associated ports. |
| Solid Green | Wi-Fi is powered. | |
| Flickering Green | Activity seen from devices connected via Wi-Fi. The flickering of the light is synchronized to actual data traffic. | |
| HomePNA | Off | The device is not powered, or no cable or powered devices are connected to the associated ports. |
| Solid Green | Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). | |
| Flickering Green | Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. | |
| Broadband 1, 2 | Off | The device is not powered. |
| Solid Green | Good broadband connection (good DSL sync or Gigabit Ethernet). | |
| Flashing Green | Attempting broadband connection (DSL attempting sync). | |
| Flashing Green & Red | If, after three consecutive minutes, the broadband connection fails to be established, the LED switches to Flashing Green alternating with a five second steady Red while attempting or waiting to establish a broadband connection. This pattern continues until the broadband connection is successfully established. | |
| Flashing Red | No DSL signal on the line. This display is not used during times of temporary no tone during the training sequence. | |
| Broadband 1 | Broadband 1 LED is also the Gigabit Ethernet WAN LED when that is in play (and DSL is not). | |
| Service | Off | The device is not powered or the broadband connection is not present. |
| Solid Green | IP connected. The device has a WAN IP address from DHCP or 802.1x authentication and the broadband connection is up. | |
| Flashing Green | Attempting connection, attempting IEEE 802.1X authentication, or attempting to obtain DHCP information. | |
| Solid Red | Device attempted to become IP connected and failed (no DHCP response, 802.1x authentication failed, no IP address from IPCP, etc.). The Red state times out after two minutes, and the Service indicator light returns to the Off state. |
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| Phone 1, 2 | Off | VoIP not in use, line not registered, or gateway power off. |
| Solid Green | The associated VoIP line has been registered with a SIP proxy server. | |
| Flashing Green | Indicates a telephone is off-hook on the associated VoIP line. | |
| USB | Off | The device is not powered, no cable or no powered devices connected to the associated ports. |
| Solid Green | Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). | |
| Flashing Green | Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. | |
| WPS (appears after using WPS button) | Off | The device is not powered, or no cable or no powered devices are connected to the associated ports. |
| Solid Green | Wi-Fi Protected Setup has been completed successfully. LED should stay on for 5 minutes or until push button is pressed again. | |
| Flashing Green | Continues for 2 minutes, indicating when WPS is broadcasting. | |
| Flashing Red | Continues for 2 minutes, indicating a Session overlap was detected (possible security risk). | |
| Solid Red | Error unrelated to security, such as failure to find a partner, or WPS is disabled. LED should stay solid red for 5 minutes or until push button is pressed again. |
Status lights during firmware upgrades
During the software installation, you will lose internet and phone service. The status lights will function as follows:
- As firmware is being loaded into flash, the status lights will operate normally as described.
- The installation will take a few minutes. During this phase, the Power light will flash Orange/Amber during firmware upgrade (flash writing to memory) and all other lights will be off.
- The gateway will restart automatically. As the device reboots, the POWER ON status light behavior will happen.
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