AT&T Community Forums

What do these lights mean on the NVG589 Wi-Fi gateway?

Expand all

Status light	State	Meaning
Power	Off	The unit has no AC power.
	Solid Green	The device is powered on.
	Flashing Green	A Power-On Self-Test (POST) is in progress.
	Flashing Red	A POST failure (not bootable) or device malfunction occurred.
	Flashing Amber	Firmware upgrade in progress.

Status light	State	Meaning
Battery	Off	No battery or battery has no charge.
	Solid Green	Battery in place but not being used.
	Flashing Green	Battery charging.
	Solid Red	Battery backup mechanism has a fault.
	Flashing Red	Battery needs to be replaced.
	Flashing Amber	Battery is in use.
	Solid Amber	Low battery
	Cycle between all colors	Battery is conducting self-test.

Status light	State	Meaning
Ethernet	Off	The gateway power is off. There are no powered devices connected to the Ethernet ports.
	Solid Green	Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).
	Flickering Green	Activity seen from devices associated with the port (the flickering of the light is synchronized to actual data traffic).

Status light	State	Meaning
Wireless	Off	The gateway power is off. There are no powered devices connected to wireless (Wi-Fi).
	Solid Green	Wi-Fi is powered on.
	Flickering Green	Activity seen from devices connected via Wi-Fi (the flickering of the light is synchronized to actual data traffic).

Status light	State	Meaning
HomePNA	Off	The gateway power is off. There is no cable or no powered devices connected to the associated ports.
	Solid Green	Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).
	Flickering Green	Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic.

Status light	State	Meaning
Broadband 1 & 2	Off	The gateway power is off.
	Solid Green	There is a good broadband connection (i.e., good DSL Sync or Gigabit Ethernet).
	Flashing Green	The gateway is attempting a broadband connection (i.e., DSL attempting sync).
	Flashing Green & Red	If the broadband connection fails to be established for more than three consecutive minutes the LED switches to Flashing Green when attempting or waiting to establish a broadband connection alternating with a five second steady Red. This pattern continues until the broadband connection is successfully established.
	Flashing Red	There is no DSL signal on the line. This is only used when there is no signal, not during times of temporary no tone during the training sequence.

Status light	State	Meaning
Service	Off	The gateway power is off. There is not a broadband connection present.
	Solid Green	IP connected (i.e., the device has a WAN IP address from DHCP or 802.1x authentication and the broadband connection is up).
	Flashing Green	The gateway is attempting PPP connection, attempting IEEE 802.1X authentication, or attempting to obtain DHCP information.
	Solid Red	The gateway attempted to become IP connected and failed (no DHCP response, no PPPoE response, 802.1x authentication failed, no IP address from IPCP, etc.) The Red state times out after two minutes and the Service indicator light returns to the Off state.

Status light	State	Meaning
Phone 1,2	Off	VoIP is not in use, the line is not registered, or the Wi-Fi gateway power is off.
	Solid Green	The associated VoIP line has been registered with a SIP proxy server.
	Flashing Green	Indicates a telephone is off-hook on the associated VoIP line.

Status light	State	Meaning
USB	Off	The gateway power is off. There are no cables or no powered devices connected to the USB ports.
	Solid Green	Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).
	Flashing Green	Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic.

During the software installation, you will lose internet and phone service. The status lights will function as follows:
1. As firmware is being loaded into flash, the status lights will operate normally as described.
2. The installation will take a few minutes. During this phase, the Power light will flash Orange/Amber during firmware upgrade (flash writing to memory) and all other lights will be off.
3. The gateway will restart automatically. As the device reboots, the POWER ON status light behavior will happen.

FAST. EASY. ONLINE.

Shop the way you want

Same-day pickup

Order online and pick up safely in-store or curbside today.
Subject to availability.

Find a store

Same-day delivery

Get delivery and optional expert setup as soon as today with AT&T Right To You^SM. All free.
Select markets only. Same-day delivery subject to availability.

Learn more