NVG589 Wi-Fi Gateway Lights
Learn about your NVG589 Wi-Fi Gateway lights
Learn what your NVG589 Wi-Fi Gateway lights mean
Every light on your NVG589 Wi-Fi Gateway has a meaning. Learn what each lights means, and how to use them to troubleshoot network problems.
Learn more about all of our Wi-Fi Gateways & Equipment.
What do these NVG589 lights mean?
| Status Light | State | Description |
| Power | Off | The unit has no AC power. |
| Solid Green | The device is powered on. | |
| Flashing Green | Power-On Self-Test (POST) is in progress. | |
| Flashing Red | A POST failure (not bootable) or device malfunction occurred. | |
| Orange/Amber | Firmware upgrade is in progress. | |
| Battery | Off | No battery or battery has no charge. |
| Solid Green | Battery is in place but isn’t being used. | |
| Flashing Green | Battery is charging. | |
| Solid Red | Battery backup mechanism has a fault. | |
| Flashing Red | Battery needs to be replaced. | |
| Flashing Amber | Battery is in use | |
| Solid Amber | Low battery | |
| Cycle between all colors | Battery is conducting self-test | |
| Ethernet | Off | The gateway power is off. There are no powered devices connected to the Ethernet ports. |
| Solid Green | Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). | |
| Flickering Green | Activity seen from devices associated with the port (the flickering of the light is synchronized to actual data traffic). | |
| Wireless | Off | The gateway power is off. There are no powered devices connected to wireless (Wi-Fi). |
| Solid Green | Wi-Fi is powered on. | |
| Flickering Green | Activity seen from devices connected via Wi-Fi (the flickering of the light is synchronized to actual data traffic). | |
| HomePNA | Off | The gateway power is off. There is no cable or no powered devices connected to the associated ports. |
| Solid Green | Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). | |
| Flickering Green | Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. | |
| Broadband 1, 2 | Off | The gateway power is off. |
| Solid Green | There is a good broadband connection (i.e., good DSL Sync or Gigabit Ethernet). | |
| Flashing Green | The gateway is attempting a broadband connection (i.e., DSL attempting sync). | |
| Flashing Green and Red | If the broadband connection fails to be established for more than three consecutive minutes the LED switches to Flashing Green when attempting or waiting to establish a broadband connection alternating with a five second steady Red. This pattern continues until the broadband connection is successfully established. | |
| Flashing Red | There is no DSL signal on the line. This is only used when there is no signal, not during times of temporary no tone during the training sequence. | |
| Service | Off | The gateway power is off. There is not a broadband connection present. |
| Solid Green | IP connected (i.e., the device has a WAN IP address from DHCP or 802.1x authentication and the broadband connection is up). | |
| Flashing Green | The gateway is attempting PPP connection, attempting IEEE 802.1X authentication, or attempting to obtain DHCP information. | |
| Solid Red | The gateway attempted to become IP connected and failed (no DHCP response, no PPPoE response, 802.1x authentication failed, no IP address from IPCP, etc.) The Red state times out after two minutes and the Service indicator light returns to the Off state. | |
| Phone 1, 2 | Off | VoIP is not in use, the line is not registered, or the Wi-Fi gateway power is off. |
| Solid Green | The associated VoIP line has been registered with a SIP proxy server. | |
| Flashing Green | Indicates a telephone is off-hook on the associated VoIP line. | |
| USB | Off | The gateway power is off. There are no cables or no powered devices connected to the USB ports. |
| Solid Green | Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). | |
| Flashing Green | Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. |
Status lights during firmware upgrades
Firmware updates keep your Wi-Fi gateway running smoothly. During the software installation, you’ll lose internet and phone service. The lights will function as follows:
- As firmware is being loaded into flash, the status lights will operate normally as described.
- The installation will take a few minutes. During this phase, the Power light will flash Orange/Amber during firmware upgrade (flash writing to memory) and all other lights will be off.
- The gateway will restart automatically. As the device reboots, the POWER ON status light behavior will happen.
New to the AT&T Community?
Start by visiting the
Community How-To.
New to the AT&T Community?
Visit the Community How-To.
Visit the Community How-To.