Need to connect your router?

Ready to get all of your home devices connected?

We have help for everything you may need to connect your devices to your home Wi-Fi, setup your gateways & AT&T Smart Wi-Fi Extenders, learn what the lights on your equipment mean and how they can help you identify any issues that you might encounter.



Info and settings for Wi-Fi gateways & equipment...

Expand all

Not finding what you're looking for?

Read the latest AT&T Internet & AT&T Fiber equipment solutions...

(3)

Accepted Solution

Official Solution

Customer support

Have been on the phone for almost two hours trying to talk to a supervisor. This is ridiculous. Not even on hold. Phone just put down and can hear all conversations. This is ridiculous and unprofessional.

Questions

27

4

0

Accepted Solution

Deleted my post about "AT&T Fiber Service slows down after 3 hours" because I said I don't have spam or virus on my network?

What was wrong with what I said? Was I rude to anyone or out of line?  Who deleted my post? Deleted: https://forums.att.com/conversations/att-fiber-equipment/att-fiber-service-slows-down-after-3-hours-of-uptime/6672e0858802a125563c6caf

Questions

54

13

0

Accepted Solution

Closed

I bought the gateway when I had AT&T internet service, why am I asked to return the equipment when I cancel the service?

I bought an AT&T gateway and paid for it in full because I did not want to pay $10/month equipment fee. Now I decide to change my internet provider. AT&T is asking me to return the gateway that I paid for. Do I need to return it? Why can't AT&T see the record?

Questions

58

15

0

Do you have questions about your Wi-Fi gateway & equipment?

Expand all

FAST. EASY. ONLINE.

Shop the way you want

Same-day pickup

Order online and pick up safely in-store or curbside today.
Subject to availability.

Find a store

Same-day delivery

Get delivery and optional expert setup as soon as today with AT&T Right To YouSM. All free.
Select markets only. Same-day delivery subject to availability.

Learn more

Free shipping & returns

Shop online with free shipping and returns.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.