Need to connect your router?

Ready to learn what your AT&T Smart Wi-Fi Extender (4971) LED lights mean?

Then, you're in the right place! First, connect an Ethernet cable from any of the ports on the back of your Wi-Fi extender directly to your Wi-Fi gateway:

  -  If you get a solid white light, the pairing process has completed.
       You can disconnect the Ethernet cable and place the extender in a new location.

  -  If you get a solid red light:
        •  Be sure you’re not connecting through a 3rd party router
        •  Make sure there aren’t any devices connected by Ethernet to your extender when powering on
        •  Be sure you have ordered Extended Wi-Fi Coverage service. Check your AT&T Internet service account.

Note: You can learn more about your AT&T Smart Wi-Fi Extender (4971) and all of our Wi-Fi Gateways & Equipment.



What do these Front Service LED colors mean?

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What do these WPS Setup and Service LED colors mean?

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What are the AT&T Smart Wi-Fi Extender (4971) startup sequences?

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openDNS with BGW-320

I am trying to set up openDNS but I am not very tech savvy and I am struggling to understand some of the answers I've already found in this forum. Is anyone out there willing to explain it in a very simplified yet detailed way? I already set up an openDNS account but once I'm logged into the router,

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Moving my internet box from one room to another in my house .

My internet box is under my bed and I’d like to move it to the living room. When the technician placed it 4 years ago this was the best place as there was a phone connection there . Can I move it and do I need a  phone jack? Can this phone connections be moved to another room? Thanks .  

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Official Solution

Extender Options

Hello all, Are there non ATT wireless extenders that work with the BGW320 Modem/Router? I thought I saw a list somewhere but can no longer find it. Thanks, Leo

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Official Solution

Return ATNT equipment

I have returned the device to ATNT via UPS on March 27th. But I received an email saying that my device has not been returned to ATNT for a month.

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Accepted Solution

UDM router has "no internet connection" when plugged into BGW320-500 port (Giga at bottom)

Newly installed BGW320-500 connects to the Internet, but I can't get my Ubiquiti Dream Machine (UDM) to reach the Internet when I plug it into the gigabit port (bottom port on BGW, there is a green light showing continuity). Here's what I've tried: 1) just plugging in UDM and sending it...didn't wo

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