4971 - AT&T Smart Wi-Fi Extender
Learn about your Wi-Fi extender LED lights

What should I do if my status light is solid red during pairing?

Connect an Ethernet cable from any of the ports on the back of your Wi-Fi extender directly to your Wi-Fi gateway. If you get a solid white light, the pairing process has completed. You can disconnect the Ethernet cable and place the extender in a new location.

If you get a solid red light:
- Be sure you’re not connecting through a 3rd party router
- Make sure there aren’t any smart devices connected by Ethernet to your extender
- Be sure you have Extended Wi-Fi Coverage service. Check your plan

Learn more about your AT&T Wi-Fi Extender (4971) and all of our Wi-Fi Gateways & Equipment.

New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.