What should I do if my status light is solid red during pairing?
Connect an Ethernet cable from any of the ports on the back of your Wi-Fi extender directly to your Wi-Fi gateway. If you get a solid white light, the pairing process has completed. You can disconnect the Ethernet cable and place the extender in a new location.
If you get a solid red light:
- Be sure you’re not connecting through a 3rd party router
- Make sure there aren’t any smart devices connected by Ethernet to your extender
- Be sure you have Extended Wi-Fi Coverage service. Check your plan
Learn more about all of our Wi-Fi Gateways & Equipment.
What do the Front Service LED colors mean on the AT&T Wi-Fi Extender (4921)?
|OFF||OFF||No power. Make sure the Wi-Fi extender is plugged in and turned on.|
|Green||Blink||Ready to connect to your Wi-Fi gateway. First time connecting? Wait 5 minutes and follow the Wi-Fi Protected Setup (WPS) pairing guidelines.|
|Solid||Connected to your Wi-Fi gateway.|
|Green/Red||Flash||Connected but too far from your Wi-Fi gateway. Depending on your BB service speed move your Wi-Fi extender closer to your gateway.|
|Red||Blink (slow)||Lost connection or couldn’t connect through Wi-Fi Protected Setup (WPS). Move your Wi-Fi gateway closer and press the WPS button again.|
|Blink (medium)||Extender is resetting and may take up to 5 minutes to power on.|
|Solid||Couldn't connect to the paired gateway or it's connected to an unsupported third-party router or smart device by Ethernet. Disconnect all Ethernet connections. Then, connect the extender by Ethernet just to your Wi-Fi gateway.|
|Amber||Blink||Checking for updates. Don’t move the Wi-Fi extender or turn it off.|