Need help getting the most out of your AT&T Internet Account?
Whether you need to pay your bill, manage your network, check on possible outages or send back some equipment, we've set up this page to help guide you to the right place.
Popular AT&T Internet topics...
Pay your bill
We have a number of convenient ways to pay your AT&T bill.
Learn how you can make payments online, over the phone, in person, and by mail.
You can also pay your bill from the myAT&T App by:
- Signing into the myAT&T App.
- Select your bill, under MY INTERNET PAYMENTS.
- Enter the amount, date, and payment method.
- Follow the steps for your payment method.
Tip: You can save time when you sign up with hassle-free paperless billing or AutoPay.
Find possible outages
If you’re experiencing issues with your Internet service, you can check to see if there is an outage in your specific area.
If there’s not, we can help you troubleshoot your problem, contact us or find the nearest store.
Learn how you can Check your account for possible outages.
You can also enable notifications on your account to be notified when there is an outage.
Avoid email hiccups
Do you use a desktop program or a mobile app to access and manage your AT&T email? If so, we suggest you use one with Open Authentication (OAuth) technology, which encrypts your username and password. Learn about OAuth and find out if your app uses OAuth.
If your desktop program or a mobile app is not using Open Authentication (OAuth) technology, learn about Secure Mail Keys and why you’ll need one to access your AT&T email.
Improve your internet speed
Learn about internet speed, what affects it, and how to get the most from your service.
Manage your network
AT&T Smart Home Manager is a free tool that simplifies and personalizes your home Wi-Fi experience. You can get all your network connections at your fingertips by managing your network from the app or your computer.
Return your equipment
There are different options for returning your AT&T Internet equipment but, don’t worry, here’s everything you need to know!
Additional support & tools...
Need to restart your gateway or modem?
If you find that you need to restart your Wi-Fi gateway or modem to get your internet up and running, you can either use the AT&T Smart Home Manager or restart it manually.
Need to get your home devices connected?
We have help for everything you may need to connect your devices to your home Wi-Fi, setup your gateways & AT&T Smart Wi-Fi Extenders, learn what the lights on your equipment mean and how they can help you identify any issues that you might encounter.
Need to change your appointment?
It's a snap to check, change, or cancel your installation or repair appointment.
We can even text you a reminder on the day of your appointment and let you know when your field tech’s due to arrive.
Need to go faster?
Get a faster internet experience with AT&T Fiber. AT&T's best Fiber Internet plans include:
- Superfast upload and download speeds.
- Unlimited internet data included.
- No annual contract and no bundle required.
Visit the Community How-To.