2Wire i38 HG Wi-Fi Gateway Lights
Learn about your 2Wire i38 Wi-Fi Gateway lights
What do my Wi-Fi gateway status lights mean?
Every light on your 2Wire i38 HG Wi-Fi gateway has a meaning. Learn what each light means and how to use them to troubleshoot network problems.
Learn more about all of our Wi-Fi Gateways & Equipment.
What do these 2Wire i38 HG Wi-Fi Gateway lights mean?
Status lights for 2Wire i38 HG
Status Light | State | Description |
Power The Power indicator turns red when the power is first applied, and changes to green within two minutes of power application. |
Solid Green | Power is on and initialization has been completed successfully. |
Flashing Green | The iNID is booting. | |
Solid Red | A Power-On-Self-Test (POST) failure (unbootable) or another malfunction (for example, alarm) has occurred during self initialization. | |
VDSL 1 and VDSL 2 These two indicators flash after 60 seconds of power application for 1 to 2 minutes and cycle three times. The Broadband indicator on the 2WIRE 3801 HGV-B mirrors one or both of the VDSL indicators, whichever is in the best state. |
Solid Green | The broadband connection is trained. |
Flashing Green | The broadband connection is being attempted (DSL attempting to synchronize). | |
Alternating Flashing Green and Steady Red | The broadband connection failed to establish for more than three consecutive minutes. This pattern continues until the broadband connection is successfully established. | |
Flashing Red | No DSL signal on the line. | |
Data | Solid Green | A device is connected (such as a 2WIRE 3801 HGV-B). |
Flickering Green | There is inbound activity associated with the data port (that is, the green Line 1 connection) - the flickering of the light is synchronized to the actual data traffic. | |
Solid Red | A device failed to be authenticated or successfully connected. | |
Coax | Solid green | A device is connected (such as a Set Top Box). |
Flickering Green | There is inbound activity associated with the COAX port (the flickering of the light is synchronized to the actual data traffic). | |
A device failed to be authenticated or successfully connected. | ||
Line 1 and Line 2 These two indicators mirror Line 1 and Line 2 indicators on the i38HG |
Solid Green | The associated VoIP line has been registered with the network and ready for use. |
Flashing Green | A telephone is in use on the associated VoIP line. | |
Ethernet | Solid Green | A device (such as a computer) is connected to the Ethernet port. |
Flickering Green | Data traffic from devices connected to the Ethernet port (the flickering of the light is synchronized to the actual data traffic). | |
Battery | Solid Green | The AC power is connected and healthy. |
Flashing Red | The backup battery is used for power. |
Status lights for iNID Inside Unit
Use the following table to interpret your Intelligent Network Device (iNID) indicator lights on each individual device:
Status Light | State | Description |
Power The Power indicator turns red when the power is first applied, and changes to green within two minutes of power application |
Solid Green | Power is on. |
Solid Red | Power-On-Self-Test (POST) failed (not bootable) or another malfunction (for example, alarm) has occurred. | |
Ethernet | Solid Green | A device is connected to an Ethernet port on the gateway. |
Flickering Green | Traffic between connected device and gateway. | |
Wireless | Solid green | A device is connected wirelessly. |
Flickering Green | Data traffic on the network. | |
Line 1 and Line 2 | Solid Green | The associated Voice Over IO (VoIP) line has been registered with a SIP proxy server. |
Flashing Green | A telephone is off-hook on the associated VoIP line. | |
NID | Solid Green | The link between the 2Wire 3801 HGV-B and i3812V is healthy. |
Broadband This indicator shows the i3812V VDL status |
Solid Green | Successful broadband connection. |
Flashing Green | The 2Wire 3801 HGV-B is attempting to establish a broadband connection. | |
Flashing Green and Red | Gateway failed to establish a broadband connection for more than three consecutive minutes. | |
Solid Red | No DSL signal detected. | |
Service | Solid Green | The i3812V has a WAN IP address from Dynamic Host Configuration Protocol (DHCP) and the broadband connection is up. |
Flashing Green | The i3812V is attempting to be authenticated. | |
Solid Red | The i38HG has failed to receive an IP address assignment from the network. |
Status lights for iNID Power Supply Unit
Use the following table to interpret the indicator lights on your Intelligent Network Device (iNID) power supply:
Light | Status | Indicates | Power | Off | Power supply is not receiving power from either AC or the battery. |
Solid Green | Power supply is running on AC power. | |
Flashing Red | Power is provided by the backup battery or the outside unit is not yet communicating with the iPSU. | |
Battery | Off | No battery installed. |
Solid Green | Battery is installed and functioning properly. | |
Flashing Red | Battery needs to be replaced. |
Button functions for iNID Power Supply Unit
Button | Location | Function |
Reset Button | Upper left side panel, identifiable by a surrounding red circle | When pressed for up to 9 seconds, the Reset button reboots the outside unit. If the button is pressed for 10 or more seconds, it resets the outside unit to the factory settings. Do not press the Reset button unless you are instructed to do so. Doing so may reset the outside unit to the factory default settings, and you will lose your personal settings. |
Silence Alarm Button | Between the Power and Battery indicators | If AC power is interrupted for any reason, a continuous tone indicates that the power supply is running on the backup battery. Pressing the Silence Alarm button within 15 seconds immediately silences the audio alert. (The tone stops automatically after 15 seconds). When the battery needs to be replaced, a chirp sounds intermittently unless you press the button to silence it for 12 hours. The chirp resumes after 12 hours if the battery is not replaced. |
Status lights for iNID Outside Unit
Use the following table to interpret the indicator lights on your Intelligent Network Device (iNID) outside unit:
Status Light | State | Description |
Power The Power indicator turns red when the power is first applied, and changes to green within two minutes of power application. |
Solid Green | Power is on and initialization has been completed successfully. |
Flashing Green | The iNID is booting. | |
Solid Red | A Power-On-Self-Test (POST) failure (unbootable) or another malfunction (for example, alarm) has occurred during self initialization. | |
VDSL 1 and VDSL 2 These two indicators flash after 60 seconds of power application for 1 to 2 minutes and cycle three times. The Broadband indicator on the 2WIRE 3801 HGV-B mirrors one or both of the VDSL indicators, whichever is in the best state. |
Solid Green | The broadband connection is trained. |
Flashing Green | The broadband connection is being attempted (DSL attempting to synchronize). | |
Alternating Flashing Green and Steady Red | The broadband connection failed to establish for more than three consecutive minutes. This pattern continues until the broadband connection is successfully established. | |
Flashing Red | No DSL signal on the line. | |
Data | Solid Green | A device is connected (such as a 2WIRE 3801 HGV-B). |
Flickering Green | There is inbound activity associated with the data port (that is, the green Line 1 connection) - the flickering of the light is synchronized to the actual data traffic. | |
Solid Red | A device failed to be authenticated or successfully connected. | |
Coax | Solid green | A device is connected (such as a Set Top Box). |
Flickering Green | There is inbound activity associated with the COAX port (the flickering of the light is synchronized to the actual data traffic). | |
A device failed to be authenticated or successfully connected. | ||
Line 1 and Line 2 These two indicators mirror Line 1 and Line 2 indicators on the i38HG |
Solid Green | The associated VoIP line has been registered with the network and ready for use. |
Flashing Green | A telephone is in use on the associated VoIP line. | |
Ethernet | Solid Green | A device (such as a computer) is connected to the Ethernet port. |
Flickering Green | Data traffic from devices connected to the Ethernet port (the flickering of the light is synchronized to the actual data traffic). | |
Battery | Solid Green | The AC power is connected and healthy. |
Flashing Red | The backup battery is used for power. |
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