Ready to learn what your 2Wire 3801 HGV-B Wi-Fi Gateway lights mean?
Every light on your 2Wire 3801 HGV-B Wi-Fi Gateway has a meaning. Learn what each lights means, and how to use them to troubleshoot network problems.
Learn more about all our Wi-Fi Gateways & Equipment.
What do these status lights mean on the 2Wire 3801 HGV-B Wi-Fi Gateway?
Note: The Power indicator turns Red when the power is first applied, and changes to Green within two minutes of power application.
Status Light | State | Description |
Power | Solid Green | Power is on and initialization has been completed successfully. |
Flashing Green | The iNID is booting | |
Solid Red | A Power-On-Self-Test (POST) failure (unbootable) or another malfunction (for example, alarm) has occurred during self-initialization. |
Note: These two indicators flash after 60 seconds of power application for 1 to 2 minutes and cycle three times.
The Broadband indicator on the i38HG mirrors one or both of the VDSL indicators, whichever is in the best state
Status Light | State | Description |
Local Ethernet | Solid Green | The broadband connection is trained. |
Flashing Green | The broadband connection is being attempted (DSL attempting to synchronize) | |
Flashing Green & Steady Red | The broadband connection failed to establish for more than three consecutive minutes. This pattern continues until the broadband connection is successfully established. | |
Flashing Red | No DSL signal on the line. |
Status Light | State | Description |
Data | Solid Green | A device is connected (such as an i38HG). |
Flickering Green | There is inbound activity associated with the data port (that is, the green Line 1 connection) - the flickering of the light is synchronized to the actual data traffic. | |
Solid Red | A device failed to be authenticated or successfully connected. |
Status Light | State | Description |
Coax | Solid Green | A device is connected (such as a Set Top Box). |
Flickering Green | There is inbound activity associated with the COAX port (the flickering of the light is synchronized to the actual data traffic). | |
Solid Red | A device failed to be authenticated or successfully connected. |
Note: These two indicators mirror Line 1 and Line 2 indicators on the i38HG.
Status Light | State | Description |
Line 1 and Line 2 | Solid Green | The associated VoIP line has been registered with the network and ready for use. |
Flashing Green | A telephone is in use on the associated VoIP line |
Status Light | State | Description |
Ethernet | Solid Green | A device (such as a computer) is connected to the Ethernet port. |
Flickering Green | Data traffic from devices connected to the Ethernet port (the flickering of the light is synchronized to the actual data traffic). |
Status Light | State | Description |
Battery | Solid Green | The AC power is connected and healthy. |
Flashing Red | The backup battery is used for power. |
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