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1 Message

Fri, Apr 5, 2019 2:07 PM

Want to cancel DirectvNow but can't sign in

Every time I hit 'sign in' on it redirects me to the help page on at&t. When I reinitiated my contract with at&t, I told the woman I did NOT want to sign up for this service and now am being charged. I want to cancel this service as I do not use it. I've called customer support and they can't help me. Please advise as I am starting to get very annoyed.


Accepted Solution

Official Solution


ACE - Expert


19.1K Messages

9 months ago

You will need to contact support using the chat. Select "Contact Us" at the bottom of this page - then select "DirecTV NOW" - select "Chat" in middle of screen or a bubble may appear at the bottom of page on the right side. Select sign-in and password support. Then continue to support. To chat with a live rep just type something like support or help. etc.

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