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Wed, Sep 23, 2020 1:23 PM

Reactivate subscription

I tried watching att tv now on my roku and it’s telling me I need to reactivate my subscription. I am not sure why it is telling me that. I do automatic pay every month so I know it will always be paid on time. I never called to cancel either so I’m not sure what is going on. 

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ATTHelp

Community Support

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136.4K Messages

a month ago

Good afternoon @Hernandezj05,

 

Let's take a further look into this together so we can get you back to streaming on your Roku.

 

Have you recently made any changes to your account (such as adding or removing a bolt-on?) Then, do you run into the same message if you login on another device such as your phone or computer?

 

 

 

KristinA, AT&T Community Specialist

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