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Mon, Jan 7, 2019 8:37 PM
My mother has passed away last month. How can I cancel her subsciption? I am out of state.
2 years ago
@LWagner If you have her user name and password to her directv now account then you can click on the link that @beww357 posted and follow those instructions, but if you dont then I’d suggest cancelling her debit/credit card thats associated with the account.
Please accept my sympathy.
ACE - Guru
Also my condolances.
In case you don't have your mother's login info to cancel, you can also have her bank stop all payments on her credit card.
Most likely you will need some paperwork.
This will also cancel payments to DTVN and by that stop her subscription.
ACE - Expert
You could also contact DirecTV Now support - if you can provide them with appropriate info (like the credit card number and email address) they would likely cancel the subscription for you. To reach them, use the Contact us link at the bottom of this page, and then select DIRECTV NOW. DirecTV Now support is only by online chat - you should see a blue Chat available button on the page the previous link brings up.
There is no phone number to provide. Support is only thru the chat. Sorry for your loss but nothing any of us here can do here from this forum. We are only subscribers and this is just not a support forum.
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