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New Member

 • 

7 Messages

Thu, Jun 25, 2020 2:32 AM

I’m receiving the, “You’ve reached your streaming limit” error.

I have begun experiencing this “streaming” error everyday now with nothing streaming.

I have reset all my devices; disconnected and reconnected my TVs and other devices to no avail.

Please tell me what can be done to correct this.

Responses

bcbsncjlj

ACE - Expert

 • 

19.6K Messages

a month ago

Contact support using the chat. They can reset your account and resolve the issue.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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127.4K Messages

a month ago

Good morning @AdamGambino,

 

Thank you for reaching out! We'll be happy to further assist you so we can get you back to streaming seamlessly.

 

What streaming devices is this occurring on? Also, please try manually logging out of all the devices. Then, reinstall the app and login to reset your account and let us know if that helps.

 

 

 

KristinA, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

@ATTHelp This only happens with our TVs/Roku devices.

Brand User
ATTHelp

Community Support

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127.4K Messages

@AdamGambino,

 

I did see where you rest your devices and reconnected the TV. Please try reinstalling the app on the devices and let us know if that helps!

 

 

 

KristinA, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

7 Messages

OK, I will try that this evening.  Thank you.

Brand User
ATTHelp

Community Support

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127.4K Messages

@AdamGambino,

 

Great, keep us updated!

 

 

 

KristinA, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

7 Messages

Will do!

New Member

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7 Messages

Still not able to stream on my TVs........

Nothing has changed.  My wife and I have spent hours on the phone and communicating through these messages but nothing is working.......

We are ready to cancel our service (going to cable)........

This is rediculous!!!

New Member

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7 Messages

Just frustrating that everything works for a while then everything stops and can’t get any support getting this working!  We have been fighting this battle for several days now....

Brand User
ATTHelp

Community Support

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127.4K Messages

@AdamGambino

 

Support for AT&T TV NOW is right here in the forums and via social media. If you are continuing to get the to many streams error, you may wan to clear the cache on the apps. Although you've done an uninstall/reinstall it does not always clear the cache.

 

The other thing to consider is that depending on your package, you are limited to only two or three concurrent streams. If you stream on other devices such as phones and tablets as well. You may need to make sure are logged out of those devices before streaming. Let us know if this additional information is helpful.

 

Charles O. AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

So how do I “clear the cache on The apps”?

Brand User
ATTHelp

Community Support

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127.4K Messages

Good morning @AdamGambino,

 

You can clear the cache for your Roku by performing the following steps:

  1. Make sure “Home” is selected from the main menu.
  2. From the remote control, press the following buttons consecutively: Press Home 5 times. Press Up. Press Rewind 2 times. Press Fast Forward 2 times. 
  3. It will take about 15-30 seconds to clear cache and restart

 

If you're still running into that message, please make sure you've manually logged out of all other streaming devices.

 

 

 

KristinA, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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