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Contributor

 • 

1 Message

Sun, May 13, 2018 3:46 AM

I want to cancel my direct tv now

I want to cancel my direct tv now 

Responses

Accepted Solution

Official Solution

bcbsncjlj

ACE - Expert

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19.6K Messages

2 years ago

To cancel go here

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Anonymous

New Member

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25.7K Messages

2 years ago

You need to log on the website and cancel it then

Contributor

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2 Messages

2 years ago

still want to cancel wheres anyone who can help why all this forums and gobblykook to go through to cancel

Anonymous

New Member

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25.7K Messages

2 years ago

@jimr1949the guy before you literally gave you a link to go and cancel it. 

Anonymous

New Member

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25.7K Messages

2 years ago

@jimr1949the also you don't have to go through the forums to cancel it. In fact the customer to customer forum can't cancel it for you

Jrandomuser

ACE - Expert

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8.3K Messages

2 years ago

In the updated version, the "person icon" is now a "gear icon" and instead of "User Account", the link is now "Account Details".


If you still aren't able to follow the instructions that were linked to (consider them "gobbledegook") - and which have nothing to do with the forums - then perhaps DirecTV Now (and streaming services in general?)  might require a bit too much "tech savvy" for you - they are mostly self-service and require some comfort with technical issues.  In that case, contact Customer Service (instructions for that here) and perhaps they will cancel your account for you.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

Cancel my plan with directvnow

Anonymous

New Member

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25.7K Messages

2 years ago

@fredolechti please actually read the thread you posted in

Employee

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2 Messages

2 years ago

I have tried this but when I access the instructions for how to cancel they are incorrect in that they tell me to click an icon that does not exist. When I try and initiate chat, the chat button does not work. When I try and provide feedback, I can only click on problem solved - the problem not solved button does not work. I have been trying to work through this for the last month! Need some real help here - I have tried using a chrome and safari browser.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

same s.... with me, I shall block directv from sucking me $27.00/month.

 

Anonymous

New Member

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25.7K Messages

2 years ago

@fredolechti https://www.directvnow.com/accounts/overview click manage account and cancel account

Employee

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2 Messages

2 years ago

Thanks for the suggestion - unfortunately I am in the same (ineffective) loop. I just called the credit card company to cancel the charge.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

I don't know my account number or password.  I only have my credit card bill and I need the charges to stop.  We do not use the streaming service.

 

Contributor

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3 Messages

2 years ago

I don't know my account number or password.  All I have is my credit card bill and I want the charges to stop.  We do not use this service.

Contributor

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3 Messages

2 years ago

The account is associated with telephone # 484 925 4732.

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