HBO Max - where HBO meets so much more!

New Member


5 Messages

Fri, Mar 27, 2020 10:33 PM

How to Sign-in

Although AT&T sent me the box and remote and cables, I never received my account number or the AT&T phone number. When I tried to sign in, I was denied because my password was apparently incorrect. Som I created a new one, which was accepted, but didn't work on theHD screen for the remote to accept. Calling AT&T is a joke. I'm put on hold FOREVER.


Brand User

New Member


120K Messages

2 months ago

Hi @thailen,


Let's work on getting you signed in on the AT&T TV box. When you try to sign in, what error are you getting? 


Try signing into your account at the main AT&T account management website. If there is any actions needed on your account, it will let you know on sign in, and once you take care of that, it should work on your AT&T TV box.

If still having problems, try connecting the AT&T box hardwired to get past the setup screen. Once you do that, you can move the box to where you want it.


David, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.