Ask a question
Fri, Mar 30, 2018 10:42 AM
When we signed up we were getting the correct local channels for our zip code, but now we are getting local channels for a different zip code. How can I switch back to our correct zip code?
2 years ago
Facebook replacing trending news forum with free live news. CNN one as is Fox News. Sometimes there are al la carte choices.
I live in Washington State, we are supposed to have locals for our zip code but we suddenly got Washington DC then San Francisco now we have Dallas Texas. Six months in and days and days with chat nothing has improved. TV's are wrong, phones are correct, all located at same location 90% of time.
My service was getting all the correct channels for my zip code, on all my devices (Apple TV, Roku stick, web browser) -- until I added a couple of premium standalone channels to my package. Now I appear to be getting locals for somewhere in California with 4 ABC channels and no CBS aside from CBS sports. I WANT MY LOCALS BACK.
I wound up in Portland in a zip code that didn't have local channel access. After various and lengthy chats with well-meaning reps(for the most part), I cancelled service and requested adjustment to billing. They got that right and gave me a refund for last month. I don't know if they will ever fix this problem or even invest any more time to fix it. They just took over time warner/spectrum. Bundling TV, phone and Internet. DTVN would be excess baggage in this market. Well, I'm still able to get many channels OTA and not "spend" data to watch commercial TV. Limited to 150 G per month. Being retired, I've learned to live within a tight budget. I would much rather spend data on Google search, video games, Amazon Prime, Netflix and Showtime streaming. I have free Google Voice VOIP. Using special offers and senior discounts, I have; OTA TV, local landline, VOIP, 3G cell phone,Internet with WiFi(Chromecast and Amazon Fire), Amazon Prime, Netflix, Showtime, all for $47 a month. Took a while to figure it all out but everyone needs a hobby. Tip of my hat to all the other "cord cutters" out there. Kudo's to AT&T for providing me with affordable internet access, landline and cell phone. Thanks for this forum as well.
I I had local sacramento stations
lost them when firectvtv did software upgrade
I have Roku’s and an update came thru today for Directvnow and all my local channels switched from the correct channels to Tampa channels. I was keeping ATT wireless because of the discount for tv but I’ve spent so
much time trying to get a decent response to my issue to no avail so I’ll probably dump the whole deal, switch phones to Verizon and tv to YouTube. Lots of choices. Customer service is very important.
Did anyone ever get resolution to this problem? I'm in the Dallas area and suddenly we get Knoxville, TN locals. What??! Anyway, after several LENGTHY chats, "escalations", "don't worry, we'll fix it"s....still we watch the Knoxville weather and local news (which is sometimes quite entertaining). It's been over 2 weeks now and I'm getting tired of it. The novelty is over. I want my "regular" local stuff back. We've restarted, reset, deleted, reinstalled, signed in, out and upside down. Twirled around two times and touched our toes. Still nothing. Just wondering if it'll ever get fixed....
ACE - Expert
Let's go thru this again. What device are you using? Do you get those locals on your mobile device (phone)?
I'm using fire stick, I do get the local channels on my mobile devices, just not on the firestick. I have followed every link the "experts and aces" have put on here as well as having hours and hours of transcripts talking to more "experts" and managers of said experts on chat as well as the phone (a manager call me). I have all but given up. However, since all of the chat people over the past few weeks have assured me I should not worry because the problem will be solved in 9-12 days (?), I suppose I'll just open the app one day and-viola! It'll be solved. So no need for you to have to go thru this again. I'm tired of messing with it. I was just wondering if anyone ever had the issue fixed.
1000's of subscribers have had issues with locals. Obtaining locals and understanding how they work is the #1 issue with DTVN. Unfortunately, you have the same old story like everyone else with local channel issues. Your cell phone uses GPS to determine your device location and with GPS it knows exactly where you are located. Whereas your streaming device uses your IP address for device location. The exception is with Apple devices. They keep up with cell towers and WifI locations used and store into a database. When you use the device it checks the database for location. My guess is that either your ISP's IP address is not in the local location based on your billing zip code to receive the local or the geolocation services used by DTVN has just miss-identified you as not being in the local area. You can check what some of the geolocation services think you are located by going to https://www.iplocation.net/
Chat not call! There is no phone support.
How can we improve?
No tags available