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Community Support

 • 

2.2K Messages

Sat, Dec 3, 2016 4:40 PM

DIRECTV NOW Login Help

Hello DIRECTV NOW Community!

We’ve had a few customers talking about having issues logging into their new service. Don’t fret! We’ve got you covered!

 

Works for the following:

  1. Not able to login
  2. No confirmation email of sign-up
  3. Not receiving password reset email

 

Why is the issue occurring?

During sign-up, many customers are accidentally entering the wrong email into their browsers/devices. When this happens, you will not be able to login to your profile, reset your password, or receive confirmation of services.

When this occurs, support is unable to resolve this issue as we do not know which email you used to sign up and thus will be unable to locate your account.

 

Chrome

  1. Open the Options Dropdown
  2. Select Settings
  3. Click Show advanced settings…
  4. Select Manage Passwords

Locate directvnow.com and look for the stored email

 

login1.png

 

login2.png

 

 

login3.png

 

login4.png

 

login5.png

 

Internet Explorer

  1. Select the Settings gear
  2. Click Internet Options
  3. Select the Content tab, then select Settings
  4. Choose Manage Passwords

Locate https:directvnow.com/ and look for the stored email

 

login6.png
login7.png
login8.png
login9.png
login10.png

 

iOS Safari

  1. Navigate to Settings
  2. Tap on Safari
  3. Select Passwords (Note: You may need to enter in your password for your device)
  4. Locate com and look for the stored email

 

login11.png
login12.png
login13.png

 

Hope this helps. Let us know if you have any other questions.

-DIRECTVNOWCare 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

13 Attachments

Responses

bcbsncjlj

ACE - Expert

 • 

19.7K Messages

2 years ago

They don't! DirecTV Now is a separate service with its own billing and support model. Chat is there support means. So use the chat for your login problems - they can help you resolve it.

 

Select "Contact Us" below - then "DirecTV NOW" - select "Chat" in middle of screen or a bubble may appear at the bottom of page on the right side.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

Again, I have done that! They redirect me to At&T bc it is w/ an access Id
login no problem logging into my dtn account but being redirected to At&T
login!
bcbsncjlj

ACE - Expert

 • 

19.7K Messages

2 years ago

Well you want get anywhere from here. This is just a customer community forum. They have assisted many users with login issues to the service. Try again and hopefully you will get a better support rep to help you. The issue is they have migrated all user ids to a common formatted AT&T id. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

2 years ago

Did not help

Contributor

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2 Messages

2 years ago

I can't log in sometimes what gives?

 

Contributor

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2 Messages

2 years ago

I get a page saying the page is not available. 

bcbsncjlj

ACE - Expert

 • 

19.7K Messages

2 years ago

Page going to where?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

2 years ago

I need help logging into my Directv Now account on my tv

Contributor

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3 Messages

2 years ago

please help, trying to login on my directv now account on my tv

Contributor

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1 Message

2 years ago

need help login directv  own my lable top?

 

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