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New Member


1 Message

Tue, Mar 31, 2020 11:17 PM

Directv box

My box didn't work and they sent me one and I hooked it up. Everything is fine now but I am 66 and can't go anywhere to return box. Can you have someone call and stop bye and pick up box. (edited per community guidelines)



ACE - Expert


19.5K Messages

2 months ago

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2.4K Messages

Call the 800 number, tell them the story and see if they will send you a return shipping box. It's possible that your old box is so old that they don't want it back. Get this confirmation in writing, or you could get stuck with equipment return fees when you eventually cancel. If they do tell you to keep it, you're free to throw it away or preferably recycle it in a few months when this is all over. Best Buy will take old electronics and recycle them.