Can't cancel ATT TV NOW
I've tried for over 2 months to cancel. ATT TV chat, 1-800 line, youtube videos and links that ATT provides. Furious. The 'gear icon' does not appear on the site, which apparently is key to unlock the manage package feature on ATT NOW TV site. I'm a mac user and have tried using multiple browsers. No luck. On the main ATT.com page under TV services is says 'oops' we can't pull up that information. My last call I spent over 1 hour talking with someone who insisted that I did not have any record of ATT TV NOW services. Yet, they continue to bill my debit card 60$ month. Any advice greatly appreciated! [To boot, I haven't been able to use the service for months!] I add that I've been a loyal ATT customer in good standing for nearly 20 years.