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New Member

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2 Messages

Sun, Mar 29, 2020 10:00 PM

Can't cancel ATT TV NOW

I've tried for over 2 months to cancel. ATT TV chat, 1-800 line, youtube videos and links that ATT provides. Furious. The 'gear icon' does not appear on the site, which apparently is key to unlock the manage package feature on ATT NOW TV site. I'm a mac user and have tried using multiple browsers. No luck. On the main ATT.com page under TV services is says 'oops' we can't pull up that information. My last call I spent over 1 hour talking with someone who insisted that I did not have any record of ATT TV NOW services. Yet, they continue to bill my debit card 60$ month. Any advice greatly appreciated! [To boot, I haven't been able to use the service for months!] I add that I've been a loyal ATT customer in good standing for nearly 20 years.

Responses

Jeffster

ACE - Professor

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2.1K Messages

2 months ago

I just used the ATT TV Now site and logged into my account.

https://www.atttvnow.com/

Go to manage my account to cancel.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

I so wish it were that simple. It won’t allow me to get to manage account.