Skip to main content
AT&T Community Forums
Announcements
J

New Member

 • 

3 Messages

Fri, Sep 18, 2020 11:50 AM

AT&T TV Now SCAM

I was charged for ATT TV Now and I never agreed to a paid subcommittee service.  I was told the service was “included” in my new AT&T phone service plan. Noticed months later I was being charged.  They have no phone number and only have a chat function for service.  After being told TWICE, they were processing my refund I reached out again today (as I still haven’t received it) and was told I supposedly “logged in once” and therefore they won’t be processing my refund as stated. I asked for a supervisor - they said “there is none”.  I asked for a phone number to reach the administrative offices - they said there is none.  I asked for a physical address to mail a formal  letter, they said (you guessed it) they have none.  Not to mentioned they supposedly charge $65 a month (when even Netflix and Hulu are a fraction of that!). What a scam.

 

I’ve been with ATT mobile for many many years and have to say this customer service has been the worst I’ve ever experienced.

 

I have a family plan (off contract) and may switch because of how horrible this experience was.  😡

Responses

Constructive

Employee

 • 

14.6K Messages

a month ago

Att tv is certainly not included with any phone plans. It a pay service like directv it’s a 2 year commitment  prepaid service that doesn’t do refunds not sure who told you it was free 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
chriggsiii

New Member

 • 

143 Messages

a month ago

Constructive, your answer is not relevant.  The OP is talking about AT&T TV Now, not AT&T TV.  You're talking about AT&T TV; apples and pears.  This is an AT&T TV Now topic discussion, not an AT&T TV topic discussion.

Get started...

Ask a new question