AT&T TV Now SCAM
I was charged for ATT TV Now and I never agreed to a paid subcommittee service. I was told the service was “included” in my new AT&T phone service plan. Noticed months later I was being charged. They have no phone number and only have a chat function for service. After being told TWICE, they were processing my refund I reached out again today (as I still haven’t received it) and was told I supposedly “logged in once” and therefore they won’t be processing my refund as stated. I asked for a supervisor - they said “there is none”. I asked for a phone number to reach the administrative offices - they said there is none. I asked for a physical address to mail a formal letter, they said (you guessed it) they have none. Not to mentioned they supposedly charge $65 a month (when even Netflix and Hulu are a fraction of that!). What a scam.
I’ve been with ATT mobile for many many years and have to say this customer service has been the worst I’ve ever experienced.
I have a family plan (off contract) and may switch because of how horrible this experience was. 😡