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Contributor

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2 Messages

Sun, Jul 8, 2018 3:02 PM

$35 go big grandfathered plans are getting increased in August.

So their $35 go big grandfathered plans are getting increased to$40 a month even though they are not supposed to increase the price. I spoke with DirecTV Now chat and a manger and they said they don't know how they are going to fix the price to go back for grandfathered in plans.

Responses

Contributor

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2 Messages

2 years ago

sounds like all the streaming services are in it together---to raise prices---the only real cheap TV is OTA----if everyone would go to OTA and use internet places like STREAMFARE---SOLARMOVIE---etc for content---one would see these prices DROP!!!!!

Contributor

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2 Messages

2 years ago

sounds like all the streaming services are in it together---to raise prices---the only real cheap TV is OTA----if everyone would go to OTA and use internet places like STREAMFARE---SOLARMOVIE---etc for content---one would see these prices DROP!!!!!

Tutor

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5 Messages

2 years ago

I'm retired and everything is going up except my SS and retirement annuities.  I have been downsizing for the last eight years and it is clear that I have to revisit this downsizing thing periodically.  Every penny counts for me.  So, rather than argue or complain, I have decided to jump ship.  The only problem is that AT&T makes it extremely difficult to cancel.

 

I feel like a captive to DirectTV.  Does anyone know how to get out of this mess.  I have more than fulfilled my original commitment of three months almost 2-years.  I want out.  

 

Can we be held captive customers and is this against the law.

 

Someone, anyone, please help!

RAIST5150

Scholar

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82 Messages

2 years ago

@brougham2016

 

IIRC, there was a link for cancelling when you go to the account management page, a bit below where it gives details about the next billing cycle.

 

How reliable that function is, IDK... haven't gone through the process yet, but may be considering it in a couple months depending on how things shake out after the price increases and if/when updates drop.

DrDigital7

Teacher

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23 Messages

2 years ago

You know that kind of attitude... "Feel free" is what has put many companies out of business, or are going out of business. People are tired of not being listened to and ripped off. We don't need the Tell-Lie-Vision to survive. Man lived without the garbage for many years before these satanic companies came along with an agenda to corrupt and pollute man's minds.

Constructive

Employee

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6.3K Messages

2 years ago

@brougham2016are you talking diretv now the streaming or direct tv satellite ?you comment regarding 2 years confuses me as to which service you have.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lydian

Professor

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2.2K Messages

2 years ago

Good question, but the implication was that his 3-month commitment ran out 2 years ago. DirecTV has never had a commitment that short. Maybe he doesn't realize that DirecTV NOW has no commitment at all since it's prepaid. He could have cancelled the very first day without penalty if he wanted.

Tutor

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2 Messages

2 years ago

So I found out by reviewing my credit card statements that my DirectvNow bill was increased from $35/month to $40/month.  After searching through all my e-mails, I don't find one indicating a price increase (agent later informed me it was communicated via mail, which most of mine is junk so it probably made it to the physical trash).

 

Thinking I've been dupped for $5/month, I reach out to chat support to see if I can maintain the introductory $35/month price.  I'm told by Agent Mitch that he'll honor this for 6 months, which I feel like is a win.  However, the e-mail I get from DirectvNow has the following verbiage.

 

E-mail From DirectvNow

I couldn't believe it - they just cut my legs out just when I thought I got a win.  Once my $5/month savings were over, they were going to increase my rate to $65/month, and would not honor my introductory rate.  Needless to say, I was livid.

 

I asked Agent Mitch to scrap the bonus and keep me at my $40/month indefinitely.  He checks with his people, and confirms this has been done.

 

Chat with Agent Mitch

Unfortunately, Agent Mitch informs me that there is no way I can verify this myself (e.g. no way to see a schedule of upcoming payments), and I will have to keep a copy of the conversation on file in case things go awry in 6 months.

 

Later that evening, I reach out the DirectvNow support again to see if Mitch's story holds up.  This time, I'm put in contact with Agent Smith.

Agent Smith #1

So then I ask again to be confirmed at having the $25/month discount indefinitely.  (This section is a bit longer, so I've shared a screenshot from the e-mail copy I have.)

Agent Smith #2

TLDR; Spent several hours trying to fight and keep my introductory rate, got it extended for 6 months at $35/month, and then hoping I won't have to fight it again in March 2019.

RAIST5150

Scholar

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82 Messages

2 years ago

Is actually keeping in line with the verbiage of the offer... the part about if you cancel or change your plan, it will revert to the then current rate for the chosen plan.

 

It is a common gotcha that a lot of people get tripped up on.  They catch the part about the cancellation, but the "change" part slips their mind somehow.

 

 

Grandfathering may be used to extend previous details so long as you don't enter into a new agreement from your end.  Once you initiate a change yourself though, you are renegotiating... trying to arrange new terms--which opens a window for them to pull current policy into that renegotiation.

 

May not feel right, but it is legit and common practice... just slips by a lot of people when they read the details of promotions.

Tutor

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2 Messages

2 years ago

I did not ask to change the plan - just asked to be kept at the same rate I was previously at.  Was also not informed of a rate change until after the agent had made the change, either.  Lots of smoke and mirrors on their end.  This will make AT&T money now, but will leave people bitter and looking for simpler terms.  I certainly won't be recommending DirectvNow to any colleagues anymore.  Hopefully they made this right and I won't have to fight for it every 6 months.  Smiley Frustrated

DrDigital7

Teacher

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23 Messages

2 years ago

That is why I try to never to speak with or call customer care at any
company. It never fails when someone enters your account they mess it up. I
totally understand why you contacted them in the first place though because
of their deception and trickery of raising our bill for the grandfathered
Go Big Plan. Total nonsense. They would have happier customers and could
save tons of money by just being honest and not messing with terms and
conditions which are set up to rip off the customers. Then close the
customer service and have the system be completely self service. My
suggestion to you is sign in to your account and see the plan listed this
month which should be the grandfathered Go Big Plan, then check a couple of
days after when your bill cycle cuts next month and see if it is showing
the same plan, etc. Sad you have to be concerned now for their incompetency!
RAIST5150

Scholar

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82 Messages

2 years ago

@anon3721

 

But you indeed did switch to another "plan"... more specifically, a new promotional rate.

 

All plans got a $5 bump.across the board.  This was a change that was in accordance with the original verbiage of your original promotion.  There is a clause in there that allows for that increase.  It wasn't put in the system as a flat rate, but a flat discount from the base price... just like the way it will be done going forward.  Note the wording that was used:  a $25 discount from the current rate.

 

If there is another $5 increase across the board next year, you will go to $45... because your promotion is not a flat rate, but a promotional $25 discount.  This could remain in effect unless you cancel or try to negotiate a different deal--no matter what happens with the rate, you could have a persistent $25 discount.

Constructive

Employee

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6.3K Messages

2 years ago

@RAIST5150  best explanation ive heard so far

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I also am having the same problem. I have been with Direct Tv Now since day one and was under the impression that as long as I kept my service that I wss licked into 35 bucks a month no matter what. Now their going up 5 bucks a month which isn't a big deal but if we let them get by with this increase then eventually it will keep going up until it's not worth paying for. All I was told by the chat, which is the only thing available to talk to them about a problem, was that they don't understand what I'm talking about. Really?  And when I told them I never received an email about the price increase he offered to take 5 bucks off my bill for 2 months. Typical AT&T   They tell you one thing and do another. 

Tutor

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14 Messages

2 years ago

I sent a Certified Return Receipt letter to AT&T about this around a month ago.  Although I received the green Return Receipt card back in the mail over two weeks ago, they have yet to respond to my demand for a written copy of their arbitration agreement.

 

My dad and I have dumped AT&T as our cell phone providers after over ten years as customers.  AT&T's attempt to take advantage of their DIRECTV NOW subscribers has bit them.  It's doubtful I would have even looked at switching companies if it hadn't been for this.  We're now with Xfinity/Comcast (my ISP) which uses the Verizon network.  More data per month, and we're paying about $40 less per month.  Porting our numbers and getting our new phones took about 15 minutes at the Xfinity store.

 

[Edited to comply with Guidelines]