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You may be charged for International Day Pass even if you do not use it
I signed up for international day pass as I planned a trip from US to Denmark. I used this plan in the past, and I never had any issues. This time, I was charged for 2 days when I did not make any call or used messages. After 30 min with customer service one charge was credited back as nothing was found on on AT&T call and text logs that could trigger a charge. The other one is still on me as ATT&T logs show as if I checked my voicemail, which is not true. My phone logs show no calls on that day, the day before and the day after. The representative told me that even if someone leaves a voice message, which I did not check, I have to be charged. Wow! I asked to connect me to the supervisor and after 10 minutes on hold I gave up. The only thing that the representative was happy to do immediately was to connect me to cancellation team if I am not happy with AT&T. And I am not, indeed. Why should I pay for the service that I did not use?