17 years with ATT and they can't help me..... Mother died two days ago, husband had a stroke last night and they will not help with making a payment in two weeks. I have never missed a payment or anything! Time to call Verizon I guess. I just can't believe it. I have referred so many people because I have always loved ATT. Guess I now see what everyone else does........ Just like all the other companies out there. They don't care, just want your money.