Worst customer service
ATT has the WORST curstomer service I have ever experienced. I help my elderly parents with their monthly payments and recently they cut their service without any reason! The bill was charged to my account, the balance was 0 and they cut my fathers cell phone service during a global pandemic. The only way to understand ehat happended is using a pin wich they sent to his phone, but my father is 90 and doesnt know about text msgs. We were on the phone 5 hours!!!! We are in Maryland and they are in Puerto Rico with no one to help them retrieve the (Edited per community guidelines) text msg for the pin. I ended up paying another bill for God knows what. Their needs to be a better way For family members to help elderly people remotely!